Kajal Gupta

Dedicated professional with experience in BFSI and healthcare domains. Started career at Motilal Oswal in an inbound process, handling stock market–related client queries and guiding fresh clients on trading and investment basics. Currently working as a Mediclaim Executive at Bhartiya Arogya Nidhi Hospital, handling cashless and reimbursement insurance claims.

Skilled in client communication, documentation, coordination with TPAs and insurance companies, and process handling. Seeking growth in the healthcare insurance sector.

Executive – Inbound Process at Motilal Oswal (2024-09 – 2025-03)

• Handling inbound calls from clients related to stock market queries
• Resolving client queries regarding trading and investment
• Explaining stock market basics to fresh and new clients
• Assisting clients with account-related and process-related queries
• Providing accurate information and maintaining client satisfaction

Mediclaim Executive / TPA at Bharatiya Arogya Nidhi Hospital, Mumbai (2025-08 – Present)

• Processing of Private / Government cashless cases.
• Greet and Meet Patient's visiting desk.
• Promote HobNob services at the time of discharge and get rating submitted.
• Follow up for payments and reconciliations.
• Assistance in empanelment of hospital.
• Handling cashless and reimbursement insurance claims.
• Coordination with TPAs and insurance companies for approvals.
• Verification of policy details, medical records, and bills.
• Patient coordination regarding claim status and queries.
• Support to billing and accounts department.

Secondary School Certificate – Thakur Shyam Narayan High School (2019-03)

Higher Secondary Certificate – Thakur College of Science and Commerce (2021-03)

Bachelor of Banking and Insurance in Banking and Insurance – Thakur College of Science and Commerce (2024-04)