Kalyan

Dedicated and customer-focused Front Office & Guest Relations professional with 5 years of experience in the hospitality industry across India and UAE. Skilled in guest handling, front office operations, customer service excellence, complaint resolution, check-in/check-out procedures, and maintaining high guest satisfaction standards. Experienced working with reputed hotels and hospitality organizations.

Guest Relations Executive / Team Lead at Olive By Embassy (2024-07 – 2026-01)

• Managed front office operations and guest services efficiently.
• Handled guest check-ins, check-outs, and reservations.
• Coordinated with housekeeping and other departments for smooth operations.
• Assisted VIP guests and ensured personalized hospitality services.
• Maintained accurate guest records, billing details, and payment processing.
• Responded to guest inquiries through phone calls, emails, and walk-ins professionally.
• Supported occupancy management and room availability updates.
• Followed hotel SOPs and maintained service quality standards at all times.
• Trained and assisted new team members in front office procedures and guest handling

Senior Guest Relationship Executive at Mr. Oyster LLC (2022-05 – 2023-04)

• Maintained strong guest relationships and handled VIP guests.
• Resolved customer complaints professionally and promptly.
• Assisted in improving guest experience and customer retention.
• Coordinated with hotel departments for seamless guest services.
• Worked closely with internal teams to improve operational efficiency.
• Managed daily reports, shift handovers, and front desk documentation.

Guest Relationship Executive at Brittle LLC (2021-03 – 2022-04)

• Provided personalized guest support and hospitality services.
• Managed guest queries and ensured quick issue resolution.
• Supported front office activities and reservation coordination.
• Maintained positive guest feedback through excellent communication.

Guest Service Associate at Green Park Chennai (2019-05 – 2020-05)

• Assisted guests with check-in/check-out procedures.
• Managed front desk communication and customer support.
• Maintained professional hospitality standards.
• Worked closely with team members to enhance guest experience.

Industrial Internship at Crowne Plaza Greater Noida (2018-08 – 2019-02)

• Trained in front office and hospitality operations.
• Assisted senior staff in guest handling and service activities.
• Learned hotel operations, communication, and customer service skills.

Bachelor of Hotel Management in Hotel Management – Bharathiar University