Kalyan Srinivas Raja

Accomplished Assistant Manager(Sr.TL) with a verified track record in project management and team enhancement. Expert at encouraging others and devising strategies for improved productivity.

Assistant Manager (Sr.TL) – Operations - PTRA INDIA BPO - Visakhapatnam

(2011-02)

• Provide inspired leadership for the organization.
• Collaborate with senior management to establish values and mission, while strategizing for both short-term and long-term objectives
• Prioritizing important tasks and ensuring they get done first.
• Coordinate team activities
• Lead project meetings and note the queries which employees have. Forward those to CC and get the resolution
• Checking quality metric which supposed follow by every team members
• Checking other metric like team login logouts, leaves
• Maintaining weekly, bi‑weekly, and monthly reports to estimate the team production levels and other metrics

Customer service executive - IBM Daksh. - Visakhapatnam

(2008-09 - 2011-02)

• Achieved outstanding customer satisfaction by coordinating and leading a team handling inbound sales and service calls for the service provider.

M. Sc - Computer science - MSRS Siddhartha College. AU

B. Sc - Computer science - Gayathri Vidya Parishad College. AU

10+2 - MPC - B.V.K Junior College

S.S.C - St.Peter's High School