Asst. Operations Manager - Countrywide Investment Planner
(2013-08 - 2016-11)
CIP is a corporate business partner of Birla Sun Life Insurance Company Limited
- MIS Preparation of new applications with coordinating sales team for new application forms completion and cross examine all the related documentation before applications login in parent company.
- Fulfill requirement raised by the parent company before issuance of the case by coordinate with sales team or direct to the clients.
- Supervision on all login and pending without requirement business with parent company coordination follow ups by E-mail and telephonic discussion for issuance of the pending cases.
- Supervision on regular follow ups with clients for policy servicing and renewal continuity & avoid policy lapsation.
- Collect all new mutual fund applications from sales team on daily basis & complete them for login and coordinate with the client for mutual fund related service follow up with clients for pending or incomplete cases.
Associate Sales Manager - India bulls Ventures Ltd.
(2016-08 - 2017-09)
- Complete account opening targets set by the seniors
- Collection of margin amount from the clients provides better services to the clients
- Identifying the non-trading dormant accounts and convince clients to activate the account for trading to achieve brokerage generation target on monthly basis.
Operations Executive for Mutual Fund Investments - SKG Assets & Holdings Pvt. Ltd.
(2017-11 - 2020-09)
Functional Role of the Post in Mutual fund Investment
- Maintain monthly MIS of new business & complete all new business applications for further process and keep records of documents in soft & hard copy.
- Process of mutual fund application & KYC forms for transaction and KYC registration of investors.
- Coordinate & follow-ups with clients for pending documents and application related queries.
- Managing mutual fund transaction of investors in software & excel record and solve investors queries by coordinate with AMC/RM's.
- Initiating all transactions execution by using NSE MF Platform and in physical form and reconciliation of all executed transactions.
- Sharing monthly valuation reports of investment with all investors on monthly basis.
- Meeting with existing clients at their location for existing investment related quarries & for new investment and sales.
- MIS preparation on daily basis and data management, transaction reconciliation etc.
- Coordinate with Revision Software team for accurate data, valuation report all transaction should match as AMC's data.
- Checking monthly transaction of all live Sip's for regular sip transactions from their bank account.
Operation Executive for HNI Investors - Banyan Capital Advisors
(2021-02 - 2023-12)
- Handling new client onboarding for PMS and AIF investments.
- Client meeting for new account opening and complete the paper work to process Demat and Bank account opening.
- Client Relationship to build and maintain good relationship with the investors to understand their financial goal and investment objective and pass on the requirement to the concern department.
- Client issues resolution. Address the client issues, enquires, requirement to serve them timely and effectively manners.
- Follow up with the Orbis (custodian) on regular basis for new account opening status and client related queries or request.
- Portfolio monitoring and Interact with clients to modify the portfolio if or as needed.
- Sharing portfolio valuation reports with clients quarterly semi-annually and annually basis.
- To check calculation of management and performance fees and share them with the investors.
Operations Manager - Lucrum Capital Services
(2024-02 - 2025-08)
- Managed end to end mutual fund operations including subscription, purchase, switch, STP, SWP and redemption transactions.
- Ensures compliance with (SEBI) regulations and internal audit requirements.
- Co-ordinated with custodian, registrars and transfer agents (RTAs) for timely settlement and reporting.
- Streamlined KYC and new client onboarding process.
- Handled investor queries and escalations improving client satisfaction scores.
- Prepared MIS reports for senior management decision making.
