Kamaldeep Singh

Modern Workplace / Endpoint Management Engineer with 7+ years of experience administering Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune across large, hybrid enterprise environments. Skilled in Windows 10/11 OS deployment and in-place upgrades, Windows Autopilot zero-touch provisioning, co-management (SCCM + Intune), Azure AD/Entra ID device identity, conditional access, and patch/vulnerability governance through Windows Update for Business and Configuration Manager software update points. Proven record of leading MECM infrastructure migrations, redesigning site systems (distribution points, boundary groups), and delivering L3 troubleshooting for endpoint and device management platforms at enterprise scale.

Specialist at HCL Technologies (2022-01 – Present)

Led enterprise-wide Windows OS modernization using Microsoft Endpoint Configuration Manager (MECM/SCCM), supporting large-scale digital workplace transformation.

• Delivered automated OS deployment via SCCM task sequences (in-place upgrade and re-imaging) across enterprise endpoints.
• Managed enterprise patch governance in MECM/Intune — security, cumulative, and feature updates — ensuring SLA adherence.
• Improved endpoint compliance posture using Intune compliance policies and SCCM update monitoring and remediation workflows.
• Led MECM site infrastructure migration from Windows Server 2016 to 2022, ensuring business continuity with zero unplanned downtime.
• Redesigned SCCM site systems: reconfigured 120+ distribution points and 135+ boundary groups during the infrastructure transition.
• Implemented Windows Autopilot for zero-touch provisioning of new devices in hybrid and Intune-managed cloud environments.
• Designed automated MECM deployment workflows including driver package management and application dependency mapping.
• Strengthened endpoint security by enforcing Intune/SCCM compliance baselines and enterprise-grade protection solutions.
• Provided advanced L3 support for complex SCCM/Intune incidents and major outage scenarios.

Analyst at Accenture (2018-05 – 2021-12)

• Managed enterprise patch and vulnerability remediation for OS and third-party applications via SCCM software update points.
• Administered Microsoft Endpoint Configuration Manager (SCCM) supporting modern workplace device environments.
• Delivered automated device provisioning and Autopilot-based onboarding solutions for enterprise users.
• Resolved Azure AD/on-prem directory, policy, and configuration management issues impacting end-user productivity.
• Generated SCCM/Intune compliance and asset visibility reports supporting audit and governance initiatives.
• Provided L3 remote troubleshooting and root cause analysis for critical business-impacting endpoint incidents.

Service Management Engineer at Accenture (2017-11 – 2018-05)

• Managed ITIL-based incidents, service requests, and problem records for endpoint management platforms.
• Handled P1/P2 major incidents and coordinated cross-functional resolution bridges.
• Prepared RCA documentation and SLA performance dashboards.

NOC Engineer at Bharti Airtel (2017-05 – 2017-09)

• Monitored telecom network KPIs across multi-technology environments.
• Performed real-time operational monitoring and performance analysis.

TOC Engineer at Indus Towers (2016-04 – 2017-05)

• Monitored and supported PAN India mobile tower operations.
• Troubleshot tower connectivity and surveillance issues for major telecom operators.

PG Diploma in Business Management (IT & Systems) – NMIMS, Mumbai (2019 – 2022)

B.Tech in Electronics & Communication Engineering – Guru Tegh Bahadur Institute of Technology, Delhi (2011 – 2015)