Kamalesh Sekar

Client Services and Operations professional with 2.5+ years of experience coordinating workflows, handling client-facing issues, supporting teams, and tracking operational work in a high-volume environment. Experienced in stakeholder communication, issue resolution, reporting, process follow-up, and adapting to changing project requirements.

Senior Associate – Collections (L2) at Sutherland Healthcare Solutions (2024-10 – 2025-09)

• Coordinated daily workflow and claim allocation for an 8-member team while supporting SLA adherence and maintaining individual productivity and quality targets.
• Progressed into a client-facing coordination role, handling operational queries, escalations, and follow-ups between the client, management, and internal teams.
• Communicated with US stakeholders through email and Microsoft Teams to clarify issues, provide updates, and drive timely resolution.
• Identified recurring denial patterns and shared resolution approaches with the team to improve workflow consistency and case handling.
• Prepared production, attendance, and inventory reports for management.
• Personally trained two new associates and provided ongoing guidance on workflows, communication, and documentation.
• Worked across changing project requirements while maintaining productivity, quality, and service expectations.
• Employee of the Month – April 2025

Associate – Collections at Sutherland Healthcare Solutions (2023-02 – 2024-09)

• Handled US-facing claim-resolution cases through outbound calls, investigating issues, gathering information, and following up through final resolution.
• Communicated with US insurance representatives to clarify account issues, resolve discrepancies, and obtain appropriate next actions.
• Maintained accurate case documentation and tracked follow-up activity through each case.
• Worked across three client projects with different workflows and payer requirements, adapting quickly to changing processes.
• Consistently met productivity and quality expectations in a high-volume, deadline-driven environment.

B.Sc. in Aeronautical Science – Nehru College of Aeronautics and Applied Sciences (2021)