Kana Ram
I have good knowledge in desktop support engineer.
Hire this person
Send a job offer directly to this candidate
About
Current I am working in Tata projects Ltd. Pune metro projects
Experience
According to The Company Policy Allocating Laptop & Desktop For to The New Users.
Configuring Windows 10 pro\ windows 11 The New User’s System.
Work Independently in Troubleshooting and Providing Solution to
Unresolved Hardware and Software Problem Through Trouble
Ticket System.
Network Printer & Plotter Configuration and Management.
MS office 365 problems (Outlook, Office, Teams, OneDrive, SharePoint,
Windows).
User Mail Management Backup & Configuration in MS Outlook
Configuring and Testing of Any New Hardware and Software.
Provide Support in Resolving Networking Problem and Troubleshooting Of LAN Connectivity issues.
Routers, Switches Troubleshooting
DNS,DHCP and VPN Active Directory Troubleshooting issues.
Configuring TCP/IP Properties and Mapping Network Drive.
Communicating directly With Users On Phone and email to address
Their issues.
Creating and Managing shared Folders to The Users.
Standard Software Installation M.S Office 365 E1/E3 license,
Adobe Reader, Staad Pro, V6 Primavera P6 2022,Sophos,AutoCAD
Full /LT, Microsoft Team, BIM Software, Creo.6.0,TeamViewer.
Education
BCA bachelor of computer application
