Kanhaiya Kumar

Dynamic front office executive with proven expertise in cas management and relationship building at Shroff Eye Centre. Enhanced guest satisfaction through professional communication and efficient operations. Skilled in maintaining accurate records and implementing patient feedback systems. Contribution to improved service quality and patient experience.

Front Desk Executive at Shroff Eye Centre (2025-01 – Present)

• Handling cash transactions efficiently, ensuring proper accounting for daily financial reports.
• Maintained accurate records of guest information through diligent documentation and data entry efforts.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.

Cashier at Zara (2021-01 – 2023-12)

• Handled Transactions and ensuring a smooth check out process with professionalism and efficiency.
• Maintained a tidy and organized checkout area & contributing to a positive shopping experience for customers.
• Provided excellent customer service addressing resolving issues.

Patient Care Coordinator at Medanta: The Medicity (2018-01 – 2020-12)

• Maintained accurate and strictly confidential patient records provided.
• Implemented patient satisfaction surveys, analysis feedback to improve services and patient experience.
• Promoted hygiene and sanitation throughout facility operations and healthcare services.

Bachelor of Commerce in Commerce – SOL - DELHI UNIVERSITY (2015-01 – 2020-12)

12th Standard – GBSSS- CBSE (2014-01 – 2015-12)