Team Leader - Delhivery pvt ltd
(2017-04 - 2020-11)
- Lead and manage a team of delivery associates / warehouse staff
- Ensure timely reporting, shift adherence, and optimal manpower utilization
- Monitor daily inbound, outbound, and last-mile delivery operations
- Handle attendance, leave planning, and roster management
- Address operational issues such as delays, absenteeism, and escalations
- Ensure compliance with company SOPs, safety, and quality standards
- Support teams for issue resolution
- Conduct daily briefings, performance reviews, and on-job training
- Maintain accurate operational reports and MIS
- Handle disciplinary actions and provide feedback to team members
- Ensure proper asset utilization and loss prevention
Customer Relationship Executive - Fine payment bank
(2020-06 - 2023-12)
- Lead Customer Acquisition in the cluster
- Administer and manage all functions of Customer Acquisition at cluster level
- Responsible for the cluster-level infra and manpower
- Coordination with Project Managers and other functions within FINO
- Coordinate with PMs, Transaction Team, Central CAT teams, etc to achieve the targets/goals
- Interact with Client on deployment issues
- Setting targets / motivating employees to meet the minimum requisites
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group targets
- Ensure monthly and weekly enrollment targets for each district
- Point of approval for resources for district heads
Commercial & Material Manager - Reliance retail
(2024-02 - 2025-04)
- Inventory Control: Maintaining accurate inventory records, reducing shrinkage, and ensuring 100% stock replenishment, especially for top-selling items
- Logistics & Supply Chain: Coordinating the movement of goods, overseeing inwarding, and ensuring timely, cost-effective delivery of products
- Commercial Operations: Managing store-level back-office operations, including cash management, petty cash, billing, and ensuring 100% compliance with audit requirements
Store Incharage Cum Admin - Zigma Global Environ Solutions Pvt Ltd
(2025-05 - 2025-12)
- Material Handling, GRN, LIFO, FIFO, Dispatch, Chain Operations, Inward, Outward, Warehouse Management
- Manage consumable postings twice a month and raise STOs as required
- Track and resolve negative inventory issues
- Post petty cash expenses monthly and ensure daily settlements
- Ensure proper inventory management, shrinkage control
- Manage day-to-day operations of plant administration, including canteen, facility management, guest house management, office administration, security management, transport management, vendor coordination, travel arrangements, and compliance management
