Karthik H

QA Professional with 7+ years of experience in AI-powered Manual testing, API testing, and Automation. Expertise in validating enterprise-scale e-commerce and retail platforms across Web and Mobile. Strong experience in end-to-end test strategy, defect lifecycle management, and Agile delivery. Proven ability to improve release quality through automation and GenAI-assisted testing approaches.

Senior Consultant at CDW (2022-01 – Present)

Senior QA role managing multiple projects across e-commerce and retail platforms.

• Project 1 - Lead Functional Tester (AEM 6.5, E-commerce, American Multinational Retail Corporation): Created pages, uploaded assets, forms, and components in AEM. Validated 100+ AEM components and templates. Experience with Manual Testing, Regression testing, Functional testing, Smoke testing, System testing, and Retesting. Worked in Agile Methodology. Hands-on experience in writing Test scenarios, Test cases, and maintaining Defect Life Cycle. Validated UI/UX consistency across browsers and devices. Logged and tracked 300+ defects with 98% SLA compliance.
• Project 2 - Lead Functional Tester and Automation Tester (Chatbot, Gen AI, Appium, React Native, Android Studio, Sauce Labs, American Multinational Retail Corporation): Utilized the manager chatbot (integrated with Workday) for associate transfers, feedback, payments, etc. My Assistant: GenAI-powered experience for fast problem-solving and draft creation. Performed End-to-End Testing from requirement gathering to sign-off reporting.
• Project 3 - Lead Functional Tester, Chatbot tester, Automation and API Tester (Chatbot, Selenium, Postman, American Multinational Retail Corporation): Support Chat: AI-powered chatbot for corporate associate support. Chatbot testing for Web. Performed API testing with Postman (CRUD operations). Executed manual test scripts and cases. Conducted Integration, Regression, and Smoke testing. Automation testing with Selenium.

Senior Test Engineer at Test Yantra Software Solutions (2021-05 – 2021-12)

Functional testing role focused on AEM 6.5 for food processing and healthcare companies.

• Manual testing for desktop and mobile
• Created pages, uploaded assets, forms, and components in AEM
• Performed functional testing on components and templates
• Worked with clients on requirement clarity
• Designed tests and raised defects in JIRA

Software Test Engineer at Orbinet Technologies Private Limited (2018-08 – 2021-04)

Functional testing role for CRM systems at a multinational technology company.

• Worked with CRS documents to understand the application
• Performed component, integration, system, smoke, regression, and ad-hoc testing
• Participated in daily standups and status meetings
• Reviewed team test cases
• Coordinated with developers to fix issues
• Created test cases and scenarios
• Logged defects in tracking tool

Bachelor of Engineering in Civil Engineering – The Oxford College of Engineering (2018)

Secondary Education – Christ College - Bangalore