Chief Operating Officer at ARCA AI TECHNOLOGY (2025-04 – Present)
Hired to build the entity foundation for a two-country operation from zero. The build mandate — finance, HR, payroll, legal, operations, and certification readiness — is complete and running.
- Greenfield entity build: Set up shared-services functions from scratch across India and Vietnam: Corporate Finance, HR, Payroll, Legal, and Operations.
- Financial & statutory controls: Put in place GST review cycles, statutory labour-threshold tracking, and currency guardrails to manage FX tax exposure for international clients.
- Certification readiness: Partnered with the CISO to build the information-security infrastructure for ISO 27001, SOC 2, and HIPAA certification across distributed teams and vendors.
- Operating cadence: Established weekly cross-functional reviews as the governance rhythm connecting all corporate divisions; designed the target operating model and SOPs for the commercial division.
Country Manager – Strategic Partnerships & Field Operations, India at HP INC. (2021-10 – 2025-04)
- Budget ownership: Ran a ₹90+ crore operating budget with Corporate Finance and Procurement — vendor invoicing, accruals, and spend optimization through a dedicated operations team.
- Forecasting & capacity: Built volume-forecasting frameworks for field engineering services, raising accuracy from 83% to 94% and cutting cost variance by 27%.
- Vendor governance: Delivered 18% procurement savings through vendor consolidation and compliance standards written into SOWs, across a 2,500-person partner workforce.
- Compliance governance: Ran a multi-tier regulatory governance model: monthly operational checks, quarterly strategic reviews, and unannounced site audits.
- Supply chain continuity: Program-managed an SAP services supply-chain transformation, streamlining cross-regional component logistics to protect business continuity.
Senior Service Manager – Global Service Delivery & Strategy at SHELL (2020-05 – 2021-10)
- Portfolio rationalization: Governed a multi-vendor portfolio of 900+ enterprise applications; retired 197 redundant systems, delivering $16M in validated cost savings.
- Vendor contracting: Restructured vendor frameworks during live RFP cycles, moving contracts from output metrics to service-delivery outcomes tied to multi-quarter performance.
- Costing model design: Converted fixed R&M outlays into a consumption-based T&M model with a minimum value floor and complexity-based bidding.
- Service management: Led a ServiceNow standardization program, simplifying workflows and making internal cross-charging fully transparent.
Regional Sales & Support Operations Leader – APJ at HP INC. (2018-03 – 2020-04)
- Margin recovery: Restructured the regional operating model, expanding business-unit profit margins from 11% to 27% through structural cost optimization.
- Scale without headcount: Grew the regional portfolio from $32M to $49M with no added headcount, through workflow automation and digital sales channels across China, Korea, and Japan.
- Performance systems: Deployed a Balanced Scorecard across APJ with lead and lag metrics; built engagement programs that lifted contact-center performance.
- Commercial controls: Centralized discounting guardrails and quadrant-based regional segmentation to stabilize margins.
Global Operations & Capability Lead – Shell Account at DXC TECHNOLOGY (2014 – 2018)
- Multi-center operations: Ran capacity planning and workload migrations across 7 global delivery centers; moved workloads from Malaysia and the Philippines to establish Bengaluru as a resiliency hub.
- Risk management: Averted a $320K SLA penalty by re-sequencing a transition plan at a cost of $90K — protecting both the contract and the client relationship.
- Follow-the-sun model: Designed a 3-hub global operating model with defined operating windows, handover protocols, and unified incident management.
- Post-merger integration: Program-managed operational integration after the Shell–BG Group merger, standardizing service management across distinct technical environments.
Unit / Operations Manager at DXC TECHNOLOGY (2010 – 2014)
- Closed a 33-headcount shortfall during a corporate hiring freeze by building a cross-skilling and talent-mobility program; deployed a 25-member multi-skilled team covering 100% of the capacity gap.
- Restructured shift patterns around lean operating hours to protect North America peak coverage; preserved SLAs for a high-exposure service running without a backup site.
SME & Technical Lead at DXC TECHNOLOGY (2006 – 2010)
- Remotely led end-to-end site enablement for new centers in Rosario, Argentina and Conway, Arkansas — infrastructure audits, readiness assessments, and go-live anchoring on site.
- Led competitive workload transitions into DXC from Sutherland and the structured transition out to Wipro.
Senior Support Engineer at Dell Technologies (2005 – 2006)
SME, Customer Retention at Wipro (2004 – 2005)
Customer Operations at IBM Daksh (2003 – 2004)
Inventory & Fleet Manager at American Embassy (2002 – 2003)
