Programme Manager, ISB at Indian School of Business (ISB) (2025-08 – Present)
- Led end-to-end programme delivery for executive education initiatives, managing planning, execution, stakeholder communication, and operational excellence across digital, hybrid, and in-person learning programmes.
- Designed and developed enterprise-level Power BI dashboards by consolidating and transforming data from multiple operational sources, providing leadership with real-time visibility into programme performance, faculty allocation, schedules, resource planning, and business metrics.
- Partnered with senior leadership to analyse programme performance, learner feedback, completion metrics, and satisfaction ratings, delivering data-driven insights that supported strategic planning and continuous programme improvement.
- Managed cross-functional collaboration with Technology, Operations, Finance, Marketing, Admissions, IT/AV, LMS, and external stakeholders to ensure seamless programme execution and high-quality participant experiences.
- Directed the complete participant lifecycle - from onboarding and orientation through programme completion - driving engagement, issue resolution, learner retention, and customer satisfaction across global cohorts.
- Coordinated faculty and Programme Leader operations, including session planning, scheduling, documentation, honorarium processing, and payout management, ensuring timely execution and compliance.
- Collaborated with leadership and faculty to develop and refine participant selection criteria and pre-enrolment assessment frameworks, improving learner quality and overall programme outcomes.
- Monitored programme health, dashboards, and operational reports, achieving 97% programme completion, 91% distinction rate, and 100% fee collection through proactive interventions and stakeholder engagement.
- Managed programme budgets, assessments, vendor coordination, documentation, and operational governance while maintaining audit-ready records and ensuring process compliance.
- Trained and mentored new team members by developing process documentation, knowledge-sharing sessions, and best practices, enabling faster onboarding and consistent operational delivery.
- Built strong relationships with participants, faculty, Programme Leaders, and internal stakeholders by effectively managing escalations, payment discussions, academic support, and operational challenges, resulting in high learner satisfaction and successful programme delivery.
- Successfully hosted and facilitated programme orientations, networking events, executive sessions, and valedictory ceremonies for large cohorts, ensuring smooth execution and exceptional participant experience.
Business Data Analyst | Programme Operations, ISB at Indian School of Business (ISB) (2022-07 – 2025-07)
- Supported ISB's flagship Advanced Business Analytics programme, by managing end-to-end program operations across 40+ courses, ensuring seamless execution, quality assurance, and stakeholder coordination, including capstone projects, ensuring consistency and academic excellence.
- Worked closely with faculty to manage course delivery for subjects including Machine Learning, Deep Learning, Big Data Management, Artificial Intelligence, and Business Analytics, ensuring timely execution of academic activities.
- Trained 10+ new team members and proactively developed SOPs, taking initiative to learn and streamline workflows for smoother course delivery and improved team efficiency.
- Collaborated on a live policy research project, "Telecom SIM Subscription Frauds: Global Policy Trends, Risk Assessments and Recommendations," where I performed data collection, cleaning, validation, analysis, and visualization to support the development of a global policy framework
Academic Operations Analyst, ISB at Indian School of Business (ISB) (2020-02 – 2022-06)
- Assisted faculty in delivering Information Systems and Operations courses, supporting lesson planning, academic delivery, and resolving student queries related to assignments, cases, and grading.
- Managed LMS operations end-to-end, including course content, exam invigilation, and attendance; implemented process improvements that led to a 99% drop in re-evaluation requests.
- Led and trained new team members, coordinated course plans with Academic Associates, and served as a key liaison during placements - interfacing with over 250 companies and faculty to ensure smooth execution.
Assistant Professor at Malla Reddy Engineering College (2019-05 – 2020-02)
- Taught Software Project Management, Operating Systems, and lab sessions, using practical explanations and Python programming to help students understand and apply OS concepts effectively.
- Provided personalized academic support, guided students in paper presentations, led parent-faculty interactions, and represented the department as a viva examiner at external institutions.
Administrative Assistant at IndusInd Bank Ltd. (2012-12 – 2013-08)
- Assisted the Corporate Banking Southern Zonal Head with MIS reporting, daily account management, and financial documentation for corporate clients.
- Processed bulk deposits, vendor reimbursements, and payments using Finacle software, ensuring timely and efficient transaction handling.
