Karthik Raja

Customer-focused professional with 9+ years of experience in customer service, retail sales, business operations, and administrative support, along with experience in financial market research. Proven track record of resolving customer concerns, building long-term client relationships, and maintaining high customer satisfaction scores across premium retail brands. Skilled in back-office operations, data management, reporting, and cross-functional stakeholder communication.

NISM Series VIII (Equity Derivatives) certified. Seeking a customer service or operations role where strong communication, problem resolution, and organizational skills drive measurable results.

Customer Service and Retail Sales Associate at OPPO, SKINN Titan, IFC Fragrance (2016-07 – 2025-03)

• Delivered customer service across multiple premium retail brands, consistently achieving high customer satisfaction scores.
• Assisted customers with product selection, inquiries, and purchase decisions, resolving concerns effectively and professionally.
• Built long-term customer relationships through personalized engagement, proactive communication, and follow-up service.
• Contributed to consistent sales growth through targeted customer engagement, upselling, and product promotion strategies.
• Supported brand experience, customer retention, and repeat business through quality-focused service delivery.

Data Entry Operator at F.A.P (2023-11 – 2024-10)

• Managed high-volume data entry, verification, and database updates with a strong focus on accuracy and data integrity.
• Maintained business records, operational reports, and documentation in compliance with internal processes and quality standards.
• Supported administrative activities and contributed to efficient back-office operations and information management workflows.

Research Analyst at Junomoneta Finsol Pvt. Ltd. (2025-03 – 2026-06)

• Collaborated cross-functionally with internal stakeholders and management teams, maintaining clear and accurate communication throughout research workflows.
• Prepared detailed research reports and market summaries, translating complex data into clear and actionable insights for stakeholders.
• Conducted equity and derivatives market research, trend analysis, and competitive intelligence to support data-driven business decisions.
• Monitored live market movements and tracked derivative instruments including Futures and Options to generate actionable insights.
• Applied NISM Series VIII certified knowledge to analyze equity derivatives and support trading strategy formulation.
• Utilized MS Excel for data compilation, quantitative analysis, and structured reporting.

Bachelor of Computer Applications in BCA – Kongu College of Arts and Science (2016-06)