Client Manager - Cedarr - Remote
(2021-06)
RCM On-Boarding & Operations | Remote Patient Monitoring
- Lead onboarding of new RCM practices and transition them to live operations.
- Manage 12 Client Coordinators and drive team performance toward monthly targets.
- Manage end-to-end RCM projects for healthcare clients while maintaining quality and compliance standards.
- Coordinate closely with clinic office managers and physicians for existing client operations.
- Coordinate patient/practice enrollment activities and resolve inbound technical issues with support teams.
- Conduct monthly physician meetings regarding non-compliant patients and provide weekly enrollment status updates.
- Oversee dispatch activities and monthly data migration for non-EMR clinics.
Team Leader – Operations (AM Role) - Access Healthcare
(2019-05 - 2021-02)
General Practice – RCM
- Managed direct coordination with U.S. clients through email and biweekly calls.
- Prepared meeting agendas and same-day minutes of meeting (MoM) to ensure alignment and accountability.
- Coordinated protocol and training communications, acknowledgements, and documentation.
- Maintained issue logs, identified trends, and escalated issues to support timely resolution and reduction of 90+ AR.
- Ensured batches were completed within ISL/TAT requirements to protect client SLAs.
- Validated daily production and monitored attendance, quality, and adherence for appraisal metrics.
- Audited completed accounts and provided feedback to improve quality; maintained weekly denial and AR reports.
Team Leader – Operations - Advantum Health
(2018-09 - 2019-05)
General Practice – RCM | Payment Posting
- Coordinated directly with U.S. clients through email and biweekly calls.
- Prepared client meeting agendas, minutes, protocol communications, and training documentation.
- Led payment posting operations across 75 practices.
- Ensured timely batch completion within ISL/TAT requirements and maintained client SLA performance.
- Validated daily associate production and monitored attendance, quality, and adherence metrics.
Team Leader – Operations - Medrona Billing Service
(2017-01 - 2018-09)
General Practice – RCM
- Coordinated directly with U.S. clients and maintained biweekly communication and reporting.
- Led AR operations for 15 practices across AR and call center teams.
- Maintained issue logs and drove actions to reduce 90+ AR.
- Monitored batch completion, SLA/TAT performance, daily production, attendance, quality, and adherence.
- Audited completed accounts, provided quality feedback, and maintained weekly denial and AR reports.
Team Leader – Operations - Ecare India
(2013-01 - 2016-12)
FQHC – RCM
- Led two end-to-end projects covering charge, payment, and AR processes.
- Coordinated directly with U.S. clients and prepared weekly audit, managerial, deposit reconciliation, and status reports.
- Controlled AR master logs, internal scan files, external charge/payment deposit logs, and protocol documentation.
- Maintained issue logs and drove resolution of trends affecting 90+ AR.
- Delivered biweekly team training and monthly assessments; prepared invoices and Monthly Business Review reports.
- Monitored SLA/TAT, daily production, attendance, adherence, and conducted quality audits.
AR Analyst / Group Coordinator - Medusind Solutions
(2011-01 - 2012-12)
Internal Medicine – RCM
- Cleared claim rejections and captured denials from correspondence for timely action.
- Worked on AR aging reports to monitor outstanding balances by aging range.
- Prepared primary and secondary claims and appeals through dispatch level.
- Prepared and audited patient statements and participated in biweekly client calls.
AR Analyst - India Healthcare Solutions
(2008-12 - 2010-12)
Internal Medicine – RCM
- Cleared claim rejections and processed denials from correspondence within required TAT.
- Prepared primary and secondary claims and appeals through dispatch level.
- Prepared and audited patient statements for dispatch.
