Karthikeyan Shankar

9.5+ years of experience in Quality Assurance with strong background in testing, Design, defect tracking, Process Improvement and customer support. Hands-on experience in design, ePublishing, Application and Tile Surface-related design with a strong focus on print-ready artwork and visual quality. Proven experience managing support tickets, identifying root causes, and collaborating across product and technical teams.

Skilled in HTML, CSS, XML; familiar with Agile SDLC, JIRA, and QCard. Passionate about process improvement, documentation, and training for support operations. Involved in tool testing for new, updated, and existing workflows for respective projects and providing training to team members.

Strong attention to detail with the ability to identify design defects, ensure print accuracy, and deliver high-quality outputs within deadlines.

Experience in writing test cases, and test processes, leading to swift corrective actions, significant cost savings, and fault-free audits.

Document Quality Specialist - Sequent Inc

(2026-04)

CLM | Document Specialist – Quality Review (Freelancer)

• Performed quality review and validation of contract and document workflows in a CLM environment.
• Ensured document accuracy, compliance, formatting standards, and process adherence.
• Utilized Microsoft Copilot and AI-assisted productivity tools to support document review, content validation, information summarization, and productivity improvement.
• Reviewed client submissions, identified discrepancies, and coordinated corrective actions.
• Maintained detailed review records and supported continuous quality improvement initiatives.
• Collaborated with stakeholders to resolve document-related issues and improve turnaround time.

QA Engineer - Fantail Technologies Pvt Ltd

(2025-03 - 2025-04)

Worked as a QA Engineer (Trainee), gaining hands-on experience in Salesforce-based project environments.

• Gained foundational knowledge of Salesforce App Builder, with exposure to basic application configuration and workflow processes.
• Participated in daily Scrum meetings to understand sprint goals, project workflows, and release planning.
• Gathered and analyzed project workflows for ShowCycle and supported testing activities within the Salesforce platform.
• Analyzed feedback for existing and new features to ensure quality improvements.
• Designed and executed manual test cases, documenting defects and validating fixes.
• Tracked task progress and updated issue status using Jira.
• Collaborated with cross-functional teams to ensure alignment between development, QA, and business requirements.

Software Test Engineer - Quality Assurance - OneYes Infotech Solutions

(2024-01 - 2024-06)

• Took ownership of Level 2/3 support cases and collaborated directly with users to troubleshoot application issues.
• Actively managed a dynamic workload, providing timely updates to stakeholders and ensuring service SLAs were met.
• Collaborated cross-functionally with development, product, and design teams to diagnose root causes and recommend solutions.
• Supported application UI design by creating and updating screen mockups, layouts, and design modifications using Figma based on business requirements.
• Reviewed application UI/UX designs and performed visual validation to ensure consistency, usability, and alignment with design specifications before release.
• Attended daily Agile stand-ups, reviewed sprint requirements, and ensured quality assurance alignment with release plans.
• Created and maintained internal knowledge base documents, test cases, and design validation checklists for recurring issues and new features.

Junior Executive - Quality Assurance - Exela Technologies Inc

(2016-10 - 2024-01)

Domain: ELearning, Legislation, Epub, Tile Surface Design. Project 1: Carswell Web application validation deals with identifying the risk involved by creation of web pages, implementing model uses and their validations.

• Conducted daily internal audits to ensure code quality and adherence to development standards.
• Managed and maintained files, records, and documentation related to data entry and project activities.
• Performed testing processes for Books and Legislation products, including tool validations and preparation of detailed test cases.
• Validated test cases with the production team and collected required datasets to execute testing across multiple scenarios.
• Accessed internal web portals to retrieve files and apply defined quality checkpoints to ensure data accuracy and compliance.
• Prepared and delivered quarterly PowerPoint presentations to showcase process improvements and performance insights.
• Maintained reports and dashboards to support data-driven decision-making for management.
• Created charts, pivot tables, and analytical reports to visualize performance metrics and operational data.
• Led root cause analysis (RCA) for customer-reported issues, identifying underlying problems and implementing solutions to eliminate recurring defects.
• Facilitated brainstorming sessions to determine root causes using structured process workflows.
• Collaborated with development teams, support teams, and clients through meetings, conferences, and communications to ensure smooth project execution and timely deliverables.
• Coordinated with cross-functional teams and shared daily cumulative test status reports to track testing progress.
• Developed and implemented Corrective and Preventive Actions (CAPA) to address systemic issues and enhance team efficiency.
• Prepared and reviewed Service Level Agreement (SLA) reports, monitoring KPIs and service performance benchmarks.
• Managed and resolved customer feedback and incidents, ensuring timely resolution based on severity levels (P1–P4).
• Prioritized issues based on business impact and urgency, ensuring critical incidents (P1/P2) were resolved within defined SLA timelines.
• Created and maintained Standard Operating Procedures (SOPs) and Software Requirement Specifications (SRS) documentation.
• Conducted knowledge-sharing sessions and process training to improve team skills and promote continuous learning.
• Actively participated in daily stand-up meetings and weekly review sessions to ensure team alignment and progress monitoring.
• Supported strategic planning initiatives by analyzing internal processes and recommending optimization strategies.
• Collaborated with cross-functional stakeholders to gather business requirements and ensure successful project delivery.

Junior Processor – Quality Control - Versatile PreMedia Services Pvt Ltd

(2015-01 - 2016-06)

Title: ePUB-Builder. Team size: 5. Domain: E-Publishing. ePUBuilder is a product for creating a PDF to various ePUB formats. This is web based User Management System. It is Complete visibility across the entire ePUB conversion process, through real-time cloud-based tracking.

• Performed quality control for ePUB conversion workflows using HTML and CSS, ensuring compliance with publishing standards.
• Analyzed Functional Specification Documents (FSD) and validated digital publishing requirements.
• Created and validated responsive eBook layouts, ensuring proper formatting, typography, image placement, and overall visual consistency.
• Worked on page layout corrections, styling, and formatting to deliver high-quality digital publications.
• Interacted with clients to understand publishing requirements and implemented design and layout updates accordingly.
• Supported clients in resolving layout, formatting, and markup inconsistencies across multiple ePUB formats.
• Performed front-end fixes using HTML and CSS to improve layout presentation and user experience.
• Conducted visual quality checks for fonts, images, spacing, hyperlinks, tables, and page alignment before final delivery.
• Collaborated with developers and project teams to resolve design and production issues within project timelines.
• Participated in daily status meetings, process improvement initiatives, and real-time cloud-based project tracking.

Bachelor of Engineering - Computer Science and Engineering - King College of Technology (2010 - 2014)