IT Systems Architect at 247Hire India Pvt Ltd (2019-10 – Present)
Architected and maintained enterprise IT infrastructure with focus on Azure cloud services, identity management, and endpoint protection.
- Administered Microsoft Entra ID (Azure AD) including user lifecycle management, group policies.
- Implemented Single Sign-On (SSO) for enterprise applications using SAML and OAuth protocols
- Monitored infrastructure using Azure Monitor and Log Analytics to proactively identify performance issues.
- Configured Conditional Access policies and Multi-Factor Authentication (MFA) to strengthen identity security.
- Implemented Role-Based Access Control (RBAC) to enforce least privilege access across Azure resources
- Configured Azure Load Balancer and Application Gateway to distribute application traffic
- Administered Microsoft Intune for mobile device management (MDM) and mobile application management (MAM)
- Integrated Intune with Microsoft Defender for Endpoint for advanced endpoint protection.
System Administrator at OASYS Cybernetics Pvt Ltd (2016-12 – 2019-10)
Managed active directory, network services, and IT infrastructure support for enterprise environment.
- Administered Active Directory, including 500 user account creation, password resets, group policy updates, and access management.
- Configured and maintained DNS and DHCP services, ensuring reliable network connectivity and IP address management.
- Handled and resolved daily IT support calls, documenting issues in the ticketing system
- Assisted in network troubleshooting, including IP configuration, connectivity issues and LAN support.
- Performed daily firewall backups, ensuring reliable restore points and compliance with IT security procedures.
Desktop Support Engineer at CARE IT Solution Pvt Ltd (2015-02 – 2016-12)
Provided desktop support and hardware management for 300+ computers in enterprise environment.
- Experienced in installing and configuring operating systems, including Win XP, Win Server 2008, and Win 7 across user and server environments.
- Maintained, supported, and troubleshot over 300 computers including hardware, OS, network, and application-level problems.
- Resolved technical issues efficiently using ServiceNow ticketing tool, ensuring accurate documentation and SLA compliance.
- Responsible for allocating, configuring, and issuing new laptops for T0, T1, T2, and T3 users as per organizational requirements.
- Maintained detailed call logs, monitored SLAs, and ensured timely ticket closure within the ticketing system.
- Installed, configured, and troubleshot network printers, local printers, and scanners, ensuring smooth and uninterrupted device usage.