Vivek Rathnam

I'm a system engineer with over three years of experience working in the PSG HOSPITALS, providing valuable expertise to the organization with my technical, innovative and logicalskills.

PROFESSIONAL EXPERIENCE

Organization: PSG Hospitals

Working Period: February 2019 to Present Designation: System Engineer

Roles and Responsibilities

Address user tickets regarding hardware, software and networking

Ask targeted questions to diagnose problems

 Guide users with simple, step-by-step instructions

 Conduct remote troubleshooting

 Test alternative pathways until you resolve an issue

 Record technical issues and solutions in logs

 Direct unresolved issues to the next level of support personnel

 Constantly monitor the application performance, identify the solution for the possible problems,

 Managing and monitoring all the systems that are installed.

 Install, configure, test and maintain operating systems, application software, computer peripherals and system management tools

 Take proper security measures for the systems.

 Provide different levels of support to the team.

 Risk management for the critical issues.

and coordinate with the development team to incorporate those fixes.

 MS Office

 Software Support

 Software upgrades

 Troubleshooting Networks

 IPv4, TCP

 Windows OS

 Proactively ensure the highest levels of systems and infrastructure availability

 Maintain security, backup, and redundancy strategies

 Participate in the design of information and operational support systems

 Liaise with vendors and other IT personnel for problem resolution

B.E- Electronics & Communication Engineering

Institutionand: Sudharsan Engineering College,Pudukkottai : 2015