Kashish Mahala

Results-driven Financial Crime Quality Analyst with 3+ years of experience in AML/KYC compliance, transaction monitoring, and risk mitigation. Known for identifying high-risk patterns, improving audit accuracy, and driving process efficiency in fast-paced environments. Strong alignment with fintech culture—ownership, speed, and data-driven decision making.

Quality team lead at Teleperformance (2025-07 – Present)

• Redefined process basis regulatory compliance
• Identified risk trends leading to 7% reduction in compliance errors
• Delivered WBR/MBR reports to highlight fraud patterns and control gaps
• Partnered with operations to improve audit quality and reduce defects

Sr. Quality Analyst at Concentrix Pvt Ltd (2022-10 – 2025-06)

• Conducted quality audits on AML/KYC and transaction monitoring cases, ensuring compliance with regulatory and client standards
• Performed root cause analysis (RCA) on defects, identifying trends and driving corrective actions
• Managed client escalations and delivered insights through WBR, MBR, and QBR reports
• Implemented process improvement plans, improving audit accuracy and reducing defects by 12%

Operations Representative at Concentrix Pvt Ltd (2022-06 – 2022-10)

• Provided exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience.
• A customer-centric approach to enhance satisfaction and maintain brand reputation.

BBA – ISBM UNIVERSITY (2019 – 2022)