Kathir Sakthi

Experienced insurance and quality operations specialist with expertise in eligibility verification, home insurance claims documentation, audio transcription, and quality audits. Demonstrated ability to manage payer communications, claim follow-ups, patient interactions, and compliance-focused documentation with accuracy and confidentiality.

AR Calling at RnD OptimizAR (2024-01 – Present)

• Verified health insurance eligibility, benefits, and coverage details through direct interaction with payers.
• Performed prior authorization follow-ups, denial management, and Medicare requalification processes.
• Reviewed coverage deductions and ensured compliance with insurance and Medicare guidelines.
• Contacted patients to resolve pending payments and obtain updated insurance information.

Senior Elite Drafter at RnD softTech (2017-04 – 2023-12)

• Performed accurate audio file transcription in MS Word, ensuring complete and precise documentation of recorded claim-related conversations in compliance with quality standards.
• Worked in the Quality Department, reviewing transcribed documents for accuracy, completeness, formatting standards, and adherence to internal audit guidelines.
• Supported home insurance claim processes by documenting loss details, claim summaries, customer statements, and adjuster notes for property damage claims.

B.SC in IT – KSG College of Arts and Science (2014-06 – 2017-04)

SSLC – CSI Higher Secondary School, SSLC (2011-06 – 2012-04)

HCC – Kalapatti Government Higher Secondary School (2012-06 – 2014-04)