Kaushik Chakraborty

Accomplished and forward-thinking Global IT Delivery Leader and Senior Program Manager with over 21 years of foundational engineering and cross-functional IT experience. Proven track record managing enterprise-scale software configurations, infrastructure transformations, and end-to-end multi-million-dollar program lifecycles. Expert in implementing formal project governance, mitigating technical risks, and steering large-scale engineering operations across multiple continents and time zones.

Global Tower Lead at Not specified (2025-01 – Present)

Stepped in as Global Tower Lead to orchestrate an urgent vulnerability remediation exercise following a major security event. Formulated comprehensive project charters and execution plans to enforce accelerated compliance, hardening 20,000 corporate assets across the USA, Japan, and APAC.

• Managed strict end-to-end timeline constraints, remediating 850+ core edge items within a high-pressure 2-week window.
• Drafted deployment guidelines for 78 rigorous OEM security controls across multi-regional assets.
• Coordinated cross-functional engineering teams to implement centralized cloud management (Microsoft Intune) and MFA configurations for 30,000 end-users.

Engagement Lead for Enterprise Infrastructure at Not specified (2024-01 – 2025-01)

Appointed Engagement Lead for Enterprise Infrastructure, taking absolute accountability for project deliverables, resource matrices, and schedule health across sprawling cloud environments.

• Supervised a dedicated group of 350+ technical engineers across regional centers, managing resource scheduling, upskilling, and performance metrics.
• Led comprehensive audits as strategic architect for Business Resiliency, optimizing operational continuity architectures (ISO 22301:2019).
• Tracked project metrics (CPI/SPI) to minimize delivery deviations and ensure alignment with strategic SLA baselines.

Senior Project Manager and operational lead at Not specified (2019-01 – 2022-12)

Served as Senior Project Manager and operational lead for a high-profile Joint Innovation Council, managing complex external alliance commitments and financial targets.

• Formulated detailed program planning parameters, tracking OPEX and co-funded engineering investments.
• Strategized resource allocation to design a Cloud Infrastructure Benchmarking blueprint, publishing an industry-recognized whitepaper.
• Successfully optimized program funding pipelines, doubling strategic operational capital from USD 250K/quarter to USD 500K/quarter via data-driven stakeholder showcases.

Senior Project Manager at Not specified (2017-01 – 2019-12)

Oversaw open-source automation R&D streams, managed partner funding criteria, ran architectural proofs-of-concept (PoCs), and monitored transition workflows directly into active client production code.

Field Services Digitization Program Lead at HP India (2017-01 – 2017-12)

Spearheaded a regional optimization program. Standardized workflows by integrating real-time Mobile CRM B2B APIs directly into ticketing databases, enhancing performance metrics and closing customer satisfaction loops.

Global Transition Manager at ABB (2016-01 – 2017-12)

Architected the end-to-end service transition structure across 39 countries, 3 continents, and 7 distinct time zones. Coordinated 140+ international field technicians and aligned deliverables with tier-1 consulting stakeholders (Deloitte).

Operations & Delivery Lead at Not specified (2006-01 – 2016-12)

Maintained end-to-end delivery frameworks across core computing infrastructure. Directly handled Statement of Work (SOW) compliance, structured change/incident boards, and built frameworks from scratch to sustain ISO/IEC 20000 compliance.

Foundational Project Engineer at Wipro (2004-01 – 2006-12)

Managed engineering deployments during regional banking transformations. Rolled out centralized server configurations across 4 national banks in 7 north-eastern Indian states, tracking timelines, equipment delivery, and partner obligations.

Bachelors in Information Technology (IT) – Not specified

Corporate Post Graduate Diploma in Business Administration (PGDBA) – Dual Specialization in IT & CRM – Not specified