Kavish Verma

To leverage my 2+ years of experience in travel operations, GDS handling, and client servicing in a fast-paced, tech-driven environment like Duffel. I aim to contribute by delivering seamless travel support, handling complex booking queries, and enhancing customer experience while continuously adapting to modern travel technologies and systems.

TRAVEL AND VISA CONSULTANT - Proglogix International Service

(2024-03 - 2026-03)

Managed visa processing and documentation, assisted with travel planning, and coordinated with embassies for a hassle-free travel experience.

CORPORATE CLIENT SUPPORT - IGT SOLUTIONS PVT LMT

(2022-10 - 2023-12)

Managed corporate client accounts, assisted with flight bookings, and resolved customer queries efficiently while maintaining high satisfaction.

• Managed end-to-end travel operations including flight bookings, reissues, cancellations, and refunds using GDS (Amadeus).
• Handled voluntary and involuntary changes, coordinating with airlines to ensure smooth resolution for travelers.
• Acted as the first point of contact for clients, resolving queries via email, calls, and chat with a strong focus on customer satisfaction.
• Provided accurate guidance on air fares, ticketing rules, and travel policies to corporate and individual clients.
• Coordinated with airlines, consolidators, and internal teams for quick issue resolution and escalations.
• Monitored and updated booking status, ensuring timely communication and transparency with clients.
• Assisted in itinerary planning, fare optimization, and travel solutions tailored to customer needs.
• Maintained high standards of documentation, compliance, and process accuracy in line with industry requirements.
• Supported team operations including handling escalations and training new team members.
• Managed multiple tasks efficiently in a deadline-driven and shift-based environment, ensuring service quality.

Bachelor of Arts - Tourism - Manipal University (2025-08)

Diploma - Hotel Management - Indian Hotel Academy

Senior Secondary - CBSE - Aaryan International School