Kavish Waradkar

Dedicated and detail-oriented Cloud & Technical Support Engineer with hands-on experience in AWS cloud services, endpoint security, and technical troubleshooting. Seeking a Cloud Support or Technical Support role to leverage my AWS skills and problem-solving abilities to improve system performance, security, and operational efficiency.

Technical Support Engineer - MicroWorld Software Services Pvt. Ltd.

(2024-10)

• Installed, configured, and maintained eScan Server and Client security solutions for multiple clients.
• Executed eScan Server migration and restoration activities, including database backup, policy migration, server reinstallation, and post-migration configuration support.
• Managed USB blocking, file/folder exclusions, website whitelisting/blacklisting, and custom security policies based on client requirements.
• Generated and analyzed Web Protection, Virus Detection, and File Antivirus reports for threat monitoring and improved endpoint security.
• Assisted clients with password recovery, license activation, product troubleshooting, and other security-related issues.
• Troubleshot endpoint security, network connectivity, and system-related issues to ensure minimal downtime for clients.
• Assisted in deploying and updating antivirus policies to improve system security and compliance across client environments.
• Managed and resolved technical incidents through the eScan TM ticketing system while maintaining accurate documentation and collaborating with internal teams to implement effective solutions.

Desktop Engineer - Sigma Sales

(2023-09 - 2024-10)

• Installed Windows OS, LAN setup, structured cabling & network sharing.
• Installed printers, antivirus & configured shared resources.
• Assembled PCs and diagnosed hardware/software issues.

B.Com - Sant Sohirobanath Ambiye Govt. College, Pernem, Goa (2021)

H.S.S.C - Govt. HSS, Pernem, Goa (Goa Board) (2017)

S.S.C - Viscount of Pernem High School (Goa Board) (2015)