Intune & SCCM Engineer at Tata Consultancy Services (TCS) (2023-03 – Present)
- Manage global endpoint environment currently supporting 15K+ devices and 8K mobile endpoints.
- Maintain 98% OS and M365 patch compliance across the corporate estate using MECM for servers/workstations and Microsoft Intune for modern cloud endpoints adhering strictly to ITIL change management.
- Application Management via Intune & SCCM with deep troubleshooting.
- Maintain 97% SLA across high-volume vendor software updates (Adobe/Citrix), executing rapid-response deployments following new releases via disciplined change control procedures.
- Autopatch deployment with Intune.
- Automated patch compliance reports using Microsoft Graph API.
- Contributed to Windows 11 migration programme using enterprise deployment frameworks.
- Contributed to enterprise Autopilot provisioning and Configuration Profile deployment.
- Device enrolment for Windows and Mobile devices – Android & iOS (Corporate & BYOD).
- App Protection & Conditional Access policy deployment for Windows and Mobile devices.
- Custom Compliance policy deployment; Report automation in Intune; Power BI dashboard for WUfB.
- Provide L2/L3 escalation support, produce RCA reports for major incidents, and mentor engineers.
Intune & SCCM Engineer at XL Health Corp India Pvt Ltd (2020-06 – 2021-08)
- Maintained 97% enterprise patch compliance; server and workstation patching with deep troubleshooting.
- Application Management via Intune & SCCM with deep troubleshooting.
- Built custom reports and dashboards with Report Builder.
- Collaborated with Cross-Functional teams (CFS) to ensure timely remediation of identifies Vulnerabilities.
- Resolved mission-critical endpoint infrastructure incidents.
MEM & SCCM Engineer at Hinduja Global Solutions Ltd (2017-10 – 2020-01)
- Deployed Core and Business Apps, Windows security patches on client machines (servers and desktops) through Change Management process.
- Created built-in reports using SSRS and resolved application compliance issues.
- Contributed to Hybrid Infrastructure migrating SCCM to Intune by setting up Cloud Management Gateway (CMG) in Configuration Manager.
- Developed SCCM reporting using SQL and Report Builder.
SCCM Admin at Medusind Solutions India Pvt Ltd (2015-04 – 2017-07)
- Handled service requests and incidents related to SCCM application deployment failures.
- Monitored SCCM client health checks.
- Created query-based User Collections for UAT tasks before production deployments.
- Provided remote support to troubleshoot deployment issues.
