Kavya Laveti

Customer-focused BBA graduate with hands-on experience in Customer Relationship Management (CRM), data management, and client operations. Proven track record in managing high-value client portfolios, resolving complex service inquiries, and maintaining accurate operational databases using ERP and spreadsheet tools. Skilled in cross-functional collaboration, client retention, and workflow optimization.

Customer Relationship Manager (CRM) / Telesales Associate at M4marry (Malayalam Manorama) Matrimony Services (2025-09 – 2026-04)

• Handled inbound and outbound calls to assist customers with matrimony service enquiries.
• Provided personalized support to high-value package customers as a Relationship Manager (RM).
• Shortlisted suitable matrimonial profiles based on client preferences and shared them in PDF format.
• Maintained customer follow-ups, resolved queries, and ensured smooth service experience.

Data Entry Operator at Origami Cellulo Private Limited (2026-04 – 2026-06)

• Entered and maintained production and inventory data with a high level of accuracy to ensure reliable record management.
• Updated daily records using Microsoft Excel and RealBook software, maintaining accurate and up-to-date operational information.
• Maintained organized documentation by accurately recording and managing company data.
• Verified and updated data to ensure accuracy, completeness, and consistency across records.

Bachelor of Business Administration (BBA) / BBM in Business Administration – Shree Medha Degree College

Pre-University Course (PUC - PCMB) in PCMB – B E Hanumanthamma PU College