Kavya Lokesh

Results-driven Customer Success, Technical Support, and Sales professional with nearly 2 years of experience across customer support, client relationship management, and IT sales. Demonstrated success managing 100+ customer interactions daily across phone, email, and chat while resolving technical issues efficiently and maintaining high satisfaction scores. Experienced in handling 200+ B2B and B2C sales leads end-to-end — from prospecting and qualification through negotiation and closure — while identifying client requirements and recommending tailored IT solutions.

Skilled across CRM and support platforms including Zoho CRM, LeadSquared, SalesIQ, WATI, and Ameyo, with a strong working knowledge of ticketing workflows, escalation handling, and sales pipeline management. Recognized by leadership for closing a major Mobile App Development project and for mentoring 6+ new team members into fully productive contributors. Comfortable operating in fast-paced, target-driven environments, with a consistent track record of balancing customer experience with measurable business outcomes.

Passionate about delivering exceptional customer experiences, building long-term client relationships, and driving sustainable business growth.

Sales Executive - Kevnit Digital Solutions

(2025-08 - 2026-07)

• Managed a sales pipeline of 200+ B2B and B2C leads, ensuring timely follow-ups, accurate forecasting, and proactive relationship management.
• Managed the complete sales cycle from lead generation and client consultation to proposal, negotiation, and project closure.
• Understood customer business requirements through detailed discovery calls and recommended suitable, ROI-driven digital solutions.
• Built strong relationships with new and existing clients, contributing to repeat business and customer retention.
• Coordinated closely with technical and project delivery teams to ensure smooth execution and on-time delivery of client projects.
• Maintained accurate sales records, customer information, and follow-up schedules using CRM tools to support pipeline visibility.
• Conducted regular follow-ups and nurtured warm leads to maximize conversion rate and overall customer satisfaction.
• Collaborated with cross-functional teams to ensure seamless communication between sales, delivery, and the client throughout the engagement.
• Received company recognition for successfully closing a major Mobile App Development project, one of the largest deals of the year.

Lead Technical Customer Support - Hello Mentor

(2024-04 - 2025-06)

• Managed a sales pipeline of 200+ B2B and B2C leads, ensuring timely follow-ups, accurate forecasting, and proactive relationship management.
• Provided technical support by troubleshooting issues, diagnosing root causes, and guiding customers through effective step-by-step solutions.
• Handled customer escalations professionally, ensuring timely resolution, clear communication, and high customer satisfaction throughout the process.
• Mentored and trained 6+ new team members on customer support processes, communication standards, and product knowledge, accelerating their time-to-productivity.
• Maintained accurate customer records and tracked issue resolution through CRM systems, ensuring full visibility into open and resolved cases.
• Collaborated with internal departments, including product and operations teams, to resolve complex customer concerns efficiently.
• Prepared support documentation, FAQs, and knowledge resources to improve team productivity and reduce repeat queries.
• Ensured compliance with service quality standards, internal SLAs, and operational KPIs across all customer interactions.
• Assisted customers throughout onboarding and post-service support, helping improve early-stage retention.
• Identified recurring customer pain points and shared structured feedback with leadership to inform process and product improvements.

Bachelor of Engineering (B.E.) - Information Science & Engineering (2020 - 2024)