Kavya Sandagalla

Fraud Analyst with 6+ years of experience investigating fraud and abuse across US banking, payments, and e-commerce markets, supporting major US-based financial services and technology companies. Proven expertise in end-to-end fraud investigations, real-time fraud monitoring and alert triage, transaction risk analysis, and fraud typology classification (ATO, PTO, TOA, identity theft, first-party fraud, ACH/wire/check kiting). Skilled in applying fraud policies and regulatory/risk controls, supporting SAR escalations, and reporting findings to stakeholders.

Proficient in advanced Microsoft Excel, SQL, and Tableau for data extraction, analysis, and dashboard reporting to drive fraud detection and MI reporting. Track record of preventing multi-million-rupee losses and improving fraud detection rates through data-driven process improvements.

Senior Fraud Analyst - Xforia Technologies

(2025-06 - 2025-12)

• Conducted end-to-end fraud investigations, gathering, validating, and analyzing transactional, customer, and behavioral data to determine fraud exposure and resolution actions.
• Performed 360-degree fraud reviews on alerts from threshold-based monitoring systems across ATO, PTO, TOA, identity theft, and first-party fraud typologies.
• Executed customer profile risk assessments across core banking, payments, and account-opening channels, ensuring adherence to fraud policies and controls.
• Investigated P2P payment, ACH kiting, check kiting, wire fraud, and account takeover scenarios, driving timely fraud mitigation and loss prevention.
• Managed investigations into whistleblower complaints, account hijacking, RDC, and payment fraud, enabling real-time fraud decisioning.
• Partnered with internal stakeholders and external partners on full alert lifecycle management — from generation through escalation and SAR support.
• Analyzed fraud trends and behavioral anomalies to determine case outcomes, including closure, reimbursement, escalation, or enhanced monitoring.
• Built and maintained Tableau dashboards and used advanced Excel and SQL to extract and analyze large transactional datasets, strengthening fraud detection frameworks.

Fraud Analyst - Mintage MarkComm Pvt. Ltd.

(2022-08 - 2025-06)

• Prevented ₹2M+ in fraud losses by analyzing transaction patterns and implementing preventive controls.
• Increased early fraud detection rates by 25% through optimization of fraud detection workflows.
• Reduced repeat fraud incidents by 20% through system and process enhancements.
• Cut legal exposure by 30% by coordinating with law enforcement and regulators on complex fraud cases.
• Delivered monthly fraud dashboards using advanced Excel (pivot tables) and SQL, enabling leadership to prioritize high-risk cases.
• Monitored operational KPIs — alert volumes, fraud conversion rates, prevented losses, false positives, turnaround times — and escalated data quality issues.
• Led root-cause analysis of confirmed fraud events, recommending rule tuning and operational playbook improvements.

Member Safety & Recovery Specialist - LinkedIn Corporation

(2020-12 - 2022-06)

• Investigated account takeover and identity theft cases, achieving a 95% recovery rate for compromised accounts.
• Built audit dashboards that improved compliance review efficiency by 30%.
• Identified emerging abuse trends, reducing repeat policy violations by 15%.
• Partnered with Legal, Engineering, and Support teams to resolve high-risk trust & safety issues.

Transaction Risk Investigator - Amazon Development Centre India

(2019-07 - 2020-07)

• Investigated high-risk buyer/seller transactions, reducing policy violations by 20% and preventing ₹50L+ in losses.
• Produced audit-ready investigation reports with a zero missed fraud case record.
• Consistently exceeded productivity, accuracy, and turnaround-time targets.

Associate Research Analyst - Thomson Reuters, Hyderabad

(2016-10 - 2019-07)

• Conducted market and competitor analysis supporting strategic decisions and revenue opportunities.
• Developed dashboards that improved decision-making speed by 25%.
• Delivered actionable insights through statistical analysis and SWOT assessments.

Bachelor of Pharmacy - Malla Reddy Institute of Pharmaceutical Sciences (Jawaharlal Nehru University) (2011 - 2015)