Keerthana Aruchamy

IT Business Systems Analyst and Application Support professional with 3.5+ years of experience supporting banking applications across Treasury Operations, Core Banking, Reconciliation, and Financial MIS Reporting environments. Experienced in business requirements gathering, stakeholder management, functional and technical troubleshooting, production support, incident and problem resolution, root cause analysis, UAT, defect management, change and release management, and application deployment support. Strong hands-on experience with Oracle SQL/PL-SQL, database and middleware support, RHEL Linux, JIRA, Power BI, and banking application environments.

Achieved a 98% defect-free release rate, improved reconciliation processing efficiency by 20%, and delivered zero data loss across executed Disaster Recovery drills.

Deputy Manager – Treasury Operations (Application Support) - AXIS BANK LTD - Mumbai

(2023-07 - 2026-08)

• Provided end-to-end application support to Treasury Operations business users across application, user, middleware, database, and server layers.
• Gathered and analyzed business requirements, collaborated with stakeholders to clarify functional needs, assessed technical impact, and supported technical sign-off.
• Performed functional and technical analysis of production issues and coordinated resolution across business, application, database, middleware, and infrastructure teams.
• Investigated application and data issues using Oracle SQL/PL-SQL and application-level troubleshooting techniques to support timely production resolution.
• Supported core banking reconciliation processes and resolved system-level issues affecting high-value overseas transaction processing.
• Managed production incidents through investigation, root cause analysis, resolution coordination, validation, and closure.
• Supported UAT and production deployment cycles, including defect identification, defect resolution, validation, and release readiness activities.
• Served as primary technical owner for Treasury and Financial MIS Reporting applications, supporting application stability, operational continuity, and reporting accuracy.
• Executed automated Disaster Recovery drills for Treasury applications and validated system resilience and recovery readiness.
• Monitored and closed database and middleware audit and compliance checkpoints within defined timelines.
• Reviewed vendor-delivered reconciliation support activities for technical accuracy and provided validation before business sign-off.
• Maintained a 98% defect-free release rate across UAT and production deployment cycles.
• Improved reconciliation processing efficiency by 20% through process and application support improvements.
• Delivered zero data loss and full system resilience across executed Disaster Recovery drills.
• Maintained a zero-backlog audit record across database and middleware layers.
• Progressed from IT Tech Engineer to Deputy Manager based on demonstrated technical and application support performance.

IT Tech Engineer – Associate, Level A - AXIS BANK LTD - Mumbai

(2023-02 - 2023-07)

• Built and supported banking applications using PHP, cURL, C++, and Oracle SQL.
• Supported application development, application troubleshooting, and technical issue resolution within the banking technology environment.
• Used programming and database skills to support banking application functionality and production-related technical activities.
• Worked with Oracle SQL for application development, data analysis, and application support activities.
• Collaborated on technical activities that strengthened application development and application support capabilities.
• Developed a strong technical foundation in banking applications that enabled progression into core banking application support.
• Progressed into core banking application support through demonstrated technical and application support capabilities.

Master of Business Administration (MBA) - Banking & Finance - Sree Pashmi Institute of Management and Science, Bharathiar University (2021 - 2023)

Bachelor of Computer Applications (BCA) - Shri Nehru Maha Vidyalaya College of Arts and Science, Bharathiar University (2019 - 2019)