Keerthana Krishnamoorthy

To obtain a position in a reputed organization where I can apply my technical and analytical skills to contribute to organizational success. I am eager to learn new technologies, enhance my problem-solving abilities, and grow in a challenging and team-oriented environment.

Customer Relationship Management (Sports Advisor) at Decathlon Sports India Pvt Ltd (2024-08 – Present)

• Delivered excellent customer service by understanding customer needs and recommending suitable sports products.
• Built strong customer relationships and ensured a positive in-store experience.
• Managed end-to-end sales process including product explanation and achieving sales targets.
• Handled billing operations and POS transactions with accuracy.
• Handled customer queries, concerns, and complaints with patience, ensuring high satisfaction levels.
• Adapted quickly to different customer behaviours and handled situations efficiently under pressure.

Master of Computer Applications in Computer Applications – Bharathiyar University (2025-09)

Bachelor of Science in Computer Science – Suguna College Of Arts and Science (2022-08 – 2025-04)

Higher Secondary Certificate in HSC – St. Ann's Girls Higher Secondary School (2021-07 – 2022-05)

Secondary School Leaving Certificate in SSLC – St. Ann's Girls Higher Secondary School (2019-06 – 2020-03)