Keka Lahiri

Senior professional with 33+ years of multidisciplinary experience. MBA (Marketing) professional with 33+ years of experience in Learning & Development, market research, business consulting, service and operations management, content development, strategic planning, stakeholder management and customer service. Currently associated with Amity University Kolkata as Faculty (Research); previously served as Assistant Vice President – Corporate Training & Advisory Services at Peerless Securities Ltd., Kolkata.

Faculty (Research) - Amity Research Centre, Kolkata - Kolkata, India

(2014-11)

• Develops and publishes management case studies, including work associated with The Case Centre, UK; supports management teaching as required.
• Mentors students and has worked closely with the Entrepreneurship Cell.

Assistant Vice President – Corporate Training & Advisory Services - Peerless Securities Ltd., Kolkata - Kolkata, India

(2011-07 - 2014-11)

• Advised clients on setting up investment projects including schools, hospitals, foundries and factories; planned and executed consulting and training projects.
• Developed training programmes for banks and SMEs, supported bank empanelment initiatives and contributed to business-unit setup, revenue growth and profitability.

Program Head – Marketing & HR - WLCI College, Kolkata - Kolkata, India

(2011-02 - 2011-12)

• Planned online course content for e-learning students and supported marketing content including brochures and web communication.

Associate Manager – Research & Operations / Consultant - Matrix Group, Kolkata - Kolkata, India

(2010-09 - 2011-01)

• Managed service-delivery research, project/program and knowledge-management functions; helped define KPIs, service-delivery frameworks and L&D curricula.
• Prepared management reports for Tata Steel environmental campaigns covering wastewater management, safety audits, resource management and fire-safety norms.

Senior Manager – Research Cell - Globsyn Business School, Kolkata - Kolkata, India

(2009-08 - 2010-09)

• Developed industry-trend and analysis content, managed publications and supported PR/brand-promotion events; hosted Corporate Connect programmes.

Senior Management Consultant - Mott MacDonald India Ltd. - India

(2007-03 - 2009-05)

• Prepared techno-economic feasibility studies and detailed project reports, including DFID-based projects.

Sr. Faculty cum Consulting Editor - ICFAI University, Kolkata - Kolkata, India

(2004-08 - 2007-03)

Senior Faculty - Indian Institute of Advanced Studies, Kolkata - Kolkata, India

(2002-07 - 2004-07)

Assistant Manager - RCC Projects Consultancy Group, Kolkata - Kolkata, India

(1999-06 - 2002-06)

Construction project consultancy / real-estate research.

Senior Customer Care Counsellor - DSS Mobile Communications Ltd. (Mobilink), Kolkata - Kolkata, India

(1997-07 - 1999-05)

Senior Customer Services Operator - TNT Express Worldwide (I) Ltd., Kolkata - Kolkata, India

(1995-07 - 1997-06)

MBA - Marketing - Calcutta University, Kolkata (1999)

B.Sc. (Hons.) - Chemistry - Calcutta University (1992)