Kesar Upadhayay

Keen to learn and adapt to emerging technologies with a strong focus on Data Centre solutions, including Compute, Networking, and Storage. Passionate about building scalable, resilient, and secure IT infrastructure. Demonstrated ability to support and implement enterprise-grade systems with a continuous learning mindset and collaborative approach.

Trainee Customer Support Engineer at Allied Digital Services Ltd. (2025-03 – Present)

Client: Kotak Life Insurance Role: Backend Support – Compliance & Asset Management

• Handling Compliance Activity and Physical Asset Verification (PAV) for Kotak Life Insurance.
• Coordinating with regional teams for compliance execution.
• Managing documentation, reporting, and checklists for audit readiness.
• Providing backend support, resolving operational challenges in alignment with project standards.

IT Support Engineer at Allied Digital Services Ltd. (2024-10 – 2025-02)

Client: FedEx (Onsite Support)

• Delivered on-site desktop support for FedEx employees.
• Resolved application issues ensuring system uptime.
• Supported network connectivity, device configuration, and end-user assistance.
• Installed and configured software and performed basic system administration.
• Provided remote support to international users.
• Worked with Microsoft Azure Portal, Microsoft O365, Okta MFA setup, and AD Toolkit.
• Performed Software Installations, Moves, Adds, and Changes (IMAC) at the client level.

B.Sc. in Computer Science – University of Mumbai (2021-06 – 2024-05)