Kesiya Jose

Results-driven professional with 4.6 years of experience in Customer Support, Administrative Coordination, Admissions Counseling, and Sales Support operations. Skilled in HR operations support, documentation, MIS reporting, billing coordination, escalation handling, and cross-functional communication. Currently enhancing HR knowledge through an online HR AI course from Avodhaya Institute.

Proficient in MS Office, basic SAP, and CRM tools with strong attention to accuracy, process compliance, and organizational efficiency.

Technical support executive - Administrative support executive - Ample technologies private limited

(2023-04)

• Managed end-to-end customer service operations including ticket handling, escalation resolution, and coordination with technical teams
• Handled documentation tasks such as service requests, repair orders, billing updates, and CRM record management
• Supported sales operations through lead follow-ups, client communication, and coordination to support business growth
• Maintained accurate data in CRM systems and ensured proper tracking of all cases
• Ensured timely resolution of customer issues within defined SLA timelines
• Provided administrative and email support for internal coordination and reporting

Admission counselor - Ebenezer group of institutions

(2021-08 - 2023-01)

• Counseled students and parents regarding academic programs, admissions, and career options
• Managed inquiry handling via phone, email, walk-ins, and online channels
• Assisted in application processing, document verification, and enrollment procedures
• Maintained lead databases and ensured proper follow-ups to improve conversion rates
• Performed coordination tasks similar to recruitment support, including screening and record management

BBA - HR specialisation - Bangalore University (2017-06 - 2020-08)

Higher secondary - GVHSS, Agali, kerala (2015-06 - 2017-03)