Ketan Dhawale

Subject Matter Expert — Order-to-Cash & Revenue - NIQ - Pune, India

(2025-09)

Reduced outstanding unbilled revenue from ₹1.6M to ₹39K in a single month by managing customer communications, resolving portal issues with technical teams, and driving billing closure across all open items.
Serve as primary escalation point for complex billing, cash application, bank reconciliation, and journal postings — managing a $30M+ revenue portfolio across cross-regional teams while consistently achieving 100% SLA and KPI compliance.
Led process standardization initiatives across O2C workflows, identifying inefficiencies and implementing best practices that improved accuracy and turnaround time across a team of 10+ associates.
Drove knowledge transfer programme: authored 15+ SOPs and trained new team members, ensuring zero productivity loss during team transitions and role changes.
Partnered with cross-functional teams on system enhancements, UAT testing, and rollout of 3 major process improvement projects, ensuring seamless implementation with no operational disruption.
Ensured full audit, SOX, and KPI compliance; proactively flagged and resolved reconciliation gaps within 48 hours of identification.

Revenue Associate - NIQ - Pune, India

(2021-04 - 2025-08)

Maintained 98%+ billing accuracy quarter-over-quarter through end-to-end revenue recognition under US GAAP and IFRS 15 across a multi-regional client portfolio.
Reduced aged unbilled items (60+ days bucket) by ~25% through proactive follow-up, weekly billing file preparation, and timely dispatch to ensure accurate revenue recognition.
Managed contract lifecycle in Salesforce and MS Dynamics from creation to approval; raised Credit and Debit Notes with accurate GL postings and full audit trail documentation.
Created and reconciled balance sheet items including unbilled and deferred revenue accounts; supported financial audits with complete, on-time documentation.
Played a key role in post-load migration activities during the GfK to NIQ transition — recognized as Valuable Contributor for maintaining data integrity and operational continuity throughout.
Collaborated with sales and operations teams to resolve customer and operational queries, improving cash flow visibility and customer satisfaction scores.

Accountant — O2C & Billing Operations - Infosys - Pune, India

(2017-10 - 2021-04)

Drove 30% reduction in payment-to-trace queries through process optimisation of cash application workflows, reducing manual intervention and improving posting accuracy.
Managed end-to-end payment processing and cash application: traced customer payments across multiple systems and posted transactions using bank reports, remittance details, and invoice allocations via SAP, MD Comms, CMP, and RBM.
Led billing operations and hardware contract management; processed journal entries including accruals, bad debts, and journal transfers — maintained 100% accuracy across daily operational trackers.
Consistently exceeded monthly internal and external targets for billing accuracy, cash application turnaround, and suspense account clearance while adhering to all defined SLAs and KPIs.
Managed client interactions and escalation resolution — built strong stakeholder relationships through timely status updates, transparent communication, and proactive issue ownership.

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