Customer Service Executive at SIDBI (2022-10 – Present)
Customer Support Associate at SIDBI, a Central Government–controlled financial institution
- Assisted and guided customers through the complete loan lifecycle, from application submission to loan disbursement
- Specialized in supporting small and micro industry loan customers
- Played a key role in achieving Branch (BOM) targets
- Recognized and appreciated by senior management for consistent performance and customer handling skills
Marketing Executive at Madeena Star Trading Co.Pvt.Ltd. (2021-09 – 2022-09)
FMCG Company
- Led and supervised a team of 9 sales and marketing personnel operating across Kerala
- Managed buyer interactions, including negotiations, order confirmation, and relationship building to support sales growth
- Handled stock monitoring and inventory control to ensure timely availability and minimize shortages
- Prepared and processed dispatch documents, including Tax Invoices and E-Way Bills, ensuring compliance with statutory requirements
- Coordinated banking activities, including payments, collections, and transaction follow-ups
- Managed procurement of materials, coordinating with suppliers to ensure timely and cost-effective sourcing
Office manager at Blue Dart International (2021-01 – 2021-08)
- Managed and coordinated day-to-day office operations to ensure smooth and efficient workflow
- Handled international courier shipments, including preparation and verification of required documentation
- Maintained regular follow-ups with customers to ensure timely delivery and high service satisfaction
- Oversaw basic accounting activities, billing coordination, and office automation processes
- Supported administrative controls and improved operational efficiency through organized record-keeping
Intern at KDHP CO.PVT.LTD (2020-12 – 2020-12)
Handled the accounts of the Company
