Khan Shahabuddin

IT Head with 15+ years of experience in IT infrastructure, network management, IT operations, cybersecurity, governance, and ERP implementation. Proven expertise in leading IT strategy, digital transformation, infrastructure optimization, and cross-functional teams across manufacturing, retail, and real estate sectors. Skilled in IT budgeting, vendor management, KPI development, service delivery, and technology roadmap planning.

Strong track record of improving operational efficiency, strengthening IT security, and aligning technology initiatives with business objectives. Experienced in team leadership, process improvement, and implementing scalable, business-focused technology solutions.

Information Technology Head - Safe Pro Fire Services Pvt Ltd - Mumbai, Maharashtra, India

(2025-03)

• Defined and executed the technology roadmap aligned with business objectives and digital transformation goals.
• Led enterprise-wide IT transformation across manufacturing and corporate operations.
• Implemented and managed Tally ERP with customized TDL, Zoho Desk, and Neo Dove CRM to improve business and customer operations.
• Designed Hyper-V virtualization infrastructure supporting AD, DNS, File Server, and DFS services.
• Implemented SD-WAN connectivity across head office and factory locations.
• Led the MIS team in developing dashboards, reports, and business analytics for management.
• Implemented ITIL-based ITSM with SLA, ticketing, and end-user support processes.
• Established KPIs, IT governance, cybersecurity, backup, DR, and business continuity frameworks.
• Deployed ManageEngine OpManager for proactive infrastructure and network monitoring.
• Implemented HRMS and Document Management System (DMS) solutions.
• Managed enterprise infrastructure, IT budgets, CAPEX/OPEX, procurement, and vendor relationships.
• Managed IT assets, software licenses, compliance, and lifecycle management.
• Led infrastructure modernization and cross-functional IT projects.
• Drove technology strategy, achieving 30% efficiency improvement, and 25% revenue growth.
• Improved system architecture, reducing downtime by 15%.
• Strengthened cybersecurity, improving data protection by 50%.
• Optimized vendor partnerships, reducing procurement costs by 10%.

Consultant – ManageEngine & Zoho Products - Freelance - Mumbai

(2024-06 - 2025-03)

• Led end-to-end on-premises deployment and configuration of ManageEngine solutions.
• Implemented ServiceDesk Plus, ADManager Plus, Endpoint Central, and OpManager.
• Managed ITSM, endpoint management, Active Directory, and infrastructure monitoring solutions.

IT Operations Manager - Team Computers - Mumbai (Airoli)

(2024-01 - 2024-06)

• Managed on-site IT operations and infrastructure deployments for K Raheja Corp projects, including Inorbit Mall, Mindspace, and Real Estate.

IT Operations Manager / Project Manager – Delivery Lead - Loan Assist - Mumbai

(2023-09 - 2024-01)

• Led CRM, web, and ERP implementation projects.
• Managed project delivery, stakeholder coordination, and technology operations.

Consultant – ManageEngine & Zoho Products - Freelance - Mumbai

(2023-05 - 2023-08)

• Led end-to-end ManageEngine ITSM implementations.
• Deployed ServiceDesk Plus, ADManager Plus, Endpoint Central, and OpManager.

Senior Manager – Services - Lauren Information Technologies - Mumbai

(2022-04 - 2023-04)

• Managed IT services, infrastructure operations, service delivery, and support teams.

Team Lead – Helpdesk - Currencies Direct - Mumbai

(2016-11 - 2022-01)

• Led helpdesk operations, end-user support, incident management, and service delivery.

Customer Support Engineer - Ashtech Infotech - Mumbai

(2014-09 - 2016-10)

IT Helpdesk - Allied Digital - Mumbai

(2013-08 - 2014-08)

IT Helpdesk - DSM Infocom - Mumbai

(2012-03 - 2013-06)

IT Helpdesk - 3i Infotech - Mumbai

(2011-12 - 2012-02)

Customer Support Engineer - Hathway Datacom - Mumbai

(2009-10 - 2011-10)

Bachelor of Commerce - B.Com. - University of Mumbai (2013-03 - 2016-04)