Khatija Kubra

Highly communicative professional with expertise in Payroll, Client Services, and Student Program Consulting. Over 6 years of progressive experience across payroll administration, customer support, and education consultancy. Skilled in building strong client relationships, guiding students through enrollment processes, and ensuring compliance and accuracy in payroll operations.

Programme Consultant - GUS Education India LLP - Hyderabad

(2025-03 - 2025-09)

• Connect with prospective students and clients to provide guidance on academic programs.
• Assist with program enrollment, application support, and onboarding processes.
• Conduct counseling sessions to recommend suitable programs based on individual needs.
• Collaborate with internal teams to ensure smooth delivery of services and high student satisfaction.
• Achieve enrollment targets by maintaining strong follow-up and relationship management.

Senior Payroll Specialist - ADP Private Limited - Hyderabad

(2021-12 - 2023-11)

• Managed payroll data entry and processing for employees, ensuring accuracy and compliance.
• Reviewed time records and calculated overtime, vacation, and sick hours.
• Resolved payroll discrepancies and employee claims, maintaining transparent records.
• Supported audits by preparing documentation and financial reports.
• Implemented new payroll policies and procedures aligned with changing regulations.

Service Associate - Amazon - Hyderabad

(2019-11 - 2021-11)

• Delivered customer support to a high volume of clients daily with focus on satisfaction.
• Handled inquiries, complaints, and resolutions through calls and emails (80–120 daily).
• Assisted in training new employees and maintaining quality standards.

Customer Support Specialist - Sitel - Hyderabad

(2017-02 - 2019-10)

• Provided primary support to internal and external customers.
• Resolved product/service concerns to improve retention and drive sales.
• Managed customer files and databases while handling 90+ calls daily.

B. Tech - Computer Science - Al Habeeb College of Engineering & Technology (2014 - 2017)

MPC - M.S Junior College (2011 - 2013)

SSC - Brilliant Grammar High School (2001 - 2011)