Khushboo

Dynamic and detail-oriented banking professional with experience in mortgage operations, banking documentation, customer servicing, and loan disbursement processes within regulated financial environments. Skilled in end-to-end home loan processing, KYC/AML compliance, stakeholder coordination, credit documentation, and backend banking operations. Recognised for maintaining operational accuracy, fast turnaround times, and strong client relationship management in high-volume workflows.

Banking Operations & Mortgage Loan Processing at HDFC Bank Ltd (2024-03 – 2026-04)

• Managed end-to-end home loan disbursement and mortgage processing operations while ensuring adherence to internal banking and compliance policies.
• Performed documentation verification including legal, technical, KYC, and eligibility assessments for retail asset products.
• Handled customer servicing queries related to EMI structures, loan tenure, interest calculations, and account servicing.
• Coordinated with customers, builders, legal teams, and internal stakeholders to ensure timely loan processing and approvals.
• Supported backend banking operations with strong focus on operational accuracy, turnaround time, and compliance adherence.
• Managed part-disbursement requests aligned with construction stages and internal approval workflows.
• Ensured compliance with KYC, AML, and banking regulatory standards across loan processing activities.
• Provided operational and documentation support for mortgage loan cases and retail banking asset products.

Clinical Support Solutions at IKS Healthcare (2022 – 2024)

• Reviewed and analysed documentation to ensure completeness, accuracy, and compliance with internal quality standards.
• Collaborated with cross-functional teams to improve operational efficiency and reduce processing errors.
• Maintained adherence to internal compliance and documentation frameworks.
• Supported process improvements impacting operational workflow and turnaround efficiency.

Bachelor of Science in Biotechnology – University of Mumbai (2019 – 2022)

Higher Secondary Certificate – CBSE