Kimaya Tendulkar

Results-driven finance postgraduate with hands-on experience in Accounts Receivable (A/R), collections management, OTC processes, and customer relationship handling. Currently pursuing US CMA with strong understanding of financial operations, reconciliation, payment follow-ups, and dispute resolution. Experienced in handling collections on calls, managing customer portfolios, and coordinating with clients to ensure timely recovery and cash flow optimization.

Proficient in SAP, CRM, and ERP systems with strong communication, analytical, and stakeholder management skills. Seeking to contribute as a Collections Specialist.

Customer Service Executive - Capita India

(2024-05)

• Managed end-to-end collections process through inbound and outbound calls, emails, and chat support, ensuring timely recovery of outstanding payments.
• Utilized SAP and CRM tools to track outstanding payments, update account details, and monitor customer commitments efficiently.
• Handled customer accounts with overdue balances, negotiated payment plans, and resolved billing disputes to improve recovery rates.
• Recognized for high work ethic, earned early performance based increment within 6 months.

Customer Service and Marketing Associate - Artisan Grown Organics

(2023-04 - 2024-04)

• Handled collections on calls and coordinated with customers for payment follow-ups and overdue recovery.
• Managed Accounts Receivable customer portfolios and consistently achieved an average collection rate of 80%.
• Resolved customer disputes and payment discrepancies to maintain smooth account operations.
• Maintained strong client relationships while improving payment cycle efficiency.
• Earned early increment based on strong collection performance and work ethic.

Event Organizer, PR Team Lead - Rotaract Club of Narsee Monjee

• Headed PR Team and organized events.

MBA - Finance - Narsee Monjee Institute of Management Studies (2026)

US CMA - Certified Management Accountant

Bachelor of Accountancy and Finance - Accountancy and Finance - K.C. College, HSNC University (2024)

HSC - Commerce - Narsee Monjee College

SSC - Swami Vivekanand High School