Syed Tousif

Certified Collections Specialist holding DRA (Debt Recovery Agent) Certification with 3 years of experience in credit collections and debt recovery. Demonstrated ability in leading high-performing teams and optimizing recovery strategies to consistently achieve aggressive collection targets and operational excellence.

Sr Collection Executive / SME - GOODSCORE

(2025-09 - 2026-07)

Lender Portfolios Managed: BAJAJ, SAYYAM, MPOCKET, HOMECREDIT, AIRCL, and ACRE.

• Reporting: Performance Reporting (CDR, APR, EOD, MOM)
• Leadership: Team Management, Attendance Rostering, Recruitment/Interviews
• Quality: Call Auditing & Quality Control Feedback
• Soft Skills: Negotiation, Conflict Resolution, Multitasking, and Time Management
• Operational Leadership: Conducted daily morning briefings to align the team on Daily Recovery Requirements (DRR) and set performance expectations.
• Strategy & Planning: Formulated daily action plans to hit targets, including the strategic assignment of contact leads to agents.
• Performance Monitoring: Shared daily ARP reports and EOD (End of Day) reports with management to track recovery progress.
• Agent Coaching: Mentored agents on following up with PTPs (Promise to Pay) and maximizing callbacks to ensure individual and team target achievement.
• Quality Assurance: Audited agent calls and provided constructive feedback to bridge performance gaps.
• Team Development: Guided new joiners on day-to-day activities, call planning, and the importance of teamwork in reaching milestones.
• Administration: Managed agent attendance registers and daily Minutes of Meeting (MOM) and conducted interviews for new talent acquisition.

Sr Collection Executive / SME - V Catch (CRED)

(2023-07 - 2025-08)

• Skills: Slath RTC Dialler
• Promotion: Promoted to SME (Subject Matter Expert) due to consistent high performance and leadership potential.
• Operations: Managed call centre logistics, including lead allocation, rostering, and attendance.
• Reporting: Analyzed CDR and APR reports to identify trends and improve operational efficiency.
• Performance: Received 3 awards for achieving top collection performance.
• Quality Control: Conducted team meetings and performance reviews and provided structured feedback through call auditing.
• Technology: Utilized Slath RTC Dialler for managing high-volume call operations.

PUC / HEB (2016)

SSLC (2014)