Kirubakaran Devaraj

Deputy Manager – Operations leading US healthcare service delivery across claims, revenue cycle compliance, and client governance. Manages 1 Assistant Manager, 3 Team Leads, and 60+ Executives while driving SLA, KPI, productivity, and quality outcomes. Strengthens operations through workforce planning, escalation management, MIS reporting, and continuous improvement.

DEPUTY MANAGER – OPERATIONS at SAGILITY HEALTHCARE (2024-04 – 2026-01)

• Managed 1 Assistant Manager, 3 Team Leads, and 60+ Executives.
• Directed end-to-end US Healthcare operations and daily service delivery.
• Achieved SLA, KPI, quality, productivity and compliance targets.
• Led workforce planning, resource allocation, client governance and escalations.
• Mentored Assistant Manager and Team Leads through coaching and performance reviews.
• Prepared MIS, dashboards and business review reports for leadership and stakeholders.
• Drove continuous improvement initiatives to improve operational efficiency and team performance.
• REWARDS & RECOGNITION – DEPUTY MANAGER / LEADERSHIP CONTRIBUTION
• Stardom Award – Recognized for outstanding contribution, consistent performance and operational excellence.
• QBR Client Presentation Recognition – Recognized for presenting business performance, key metrics and improvement initiatives to clients.
• Leadership Recognition – Recognized for effective people leadership, coaching and performance management.
• Operational Excellence Recognition – Recognized for contribution toward SLA, quality, productivity and compliance objectives.

ASSISTANT MANAGER – OPERATIONS at HINDUJA GLOBAL SOLUTIONS (2020-04 – 2022-03)

• Managed daily operations and supervised Team Leads.
• Improved productivity through coaching, quality reviews and performance monitoring.
• Handled stakeholder communication and client escalations.
• Supported workforce planning, resource allocation and operational reporting.
• Monitored SLA, productivity and quality performance and initiated corrective actions.
• Supported team development, process updates and onboarding activities.
• REWARDS & RECOGNITION – ASSISTANT MANAGER / TEAM LEADERSHIP
• Zero Attrition Award – Recognized for effective employee engagement, coaching and team management resulting in zero attrition.
• Best Team Leader Award – Recognized for strong team leadership, performance management and consistent operational delivery.

TEAM LEADER – OPERATIONS at HINDUJA GLOBAL SOLUTIONS (2016-04 – 2020-03)

• Led healthcare executives to achieve SLA, quality and productivity targets.
• Conducted daily huddles, coaching sessions and performance reviews.
• Monitored attendance, queue management and workload allocation.
• Supported onboarding, process updates and knowledge-sharing.
• Identified performance gaps and provided regular feedback and action plans.
• Supported process improvement activities and maintained operational discipline.

Bachelor of Arts (B.A.) – Periyar University