Kishore Kumar R
Network Operations Center (NOC)
Hire this person
Send a job offer directly to this candidate
About
Network operations professional with hands-on experience in FTTH, GPON and PON networks, including OLT/ONT provisioning, VLAN and bridge configuration, broadband service activation, network monitoring and troubleshooting. Experienced with Nokia, ZTE, Tejas, Huawei and Altiplano platforms and coordination with field engineers for FTTH service provisioning and issue resolution. Familiar with fiber-optic fundamentals including optical power, Tx/Rx power, dB/dBm and FTTH network architecture.
Experience
Network Operations Center (NOC) at Indovision Services Pvt. Ltd. (2026-05 – 2026-09)
Client: Airtel
- Worked on PON, FTTH and GPON network operations for broadband service provisioning.
- Performed OLT and ONT provisioning and configuration for FTTH/GPON subscribers.
- Configured VLANs, bridge services and subscriber services for broadband activation and connectivity.
- Performed CLI-based OLT/ONT configuration and troubleshooting.
- Worked with Nokia, ZTE, Tejas, Huawei and Altiplano platforms.
- Configured and supported OLT/ONT and SFP/Nokia ONT environments as part of FTTH provisioning.
- Performed subscriber/site migration between different vendor platforms.
- Monitored OLT/ONT alarms and investigated FTTH connectivity and service issues.
- Used optical Tx/Rx power and dB/dBm values as troubleshooting parameters when fiber/ONT issues.
- Coordinated with field engineers for site provisioning, connectivity checks and issue resolution.
- Supported FTTH service availability and network monitoring.
Technical Support Engineer (L1) at Kaizen Secure Voiz Pvt Ltd (2025-09 – 2026-05)
Client: Lebara Telecom Pvt Ltd
- Monitoring IVR systems to ensure 24/7 uptime and smooth call flow operations and collaborate with NOC team.
- Checking Keygo for call routing and monitoring though Rviewer.
- Restarting and maintaining servers and IVR engines during scheduled shifts.
- Performing sanity testing of the company’s voice biometric and face biometric testing.
- Executing SQL delete queries for periodic data cleanup and report generation.
- Managing daily backup reports and uploading them securely to AWS S3 storage.
- Handling client tickets related to IVR or system issues and resolving them within SLA.
- Conducting UAT (User Acceptance Testing) using SIP/SDP VoIP for IVR testing.
- Utilizing PuTTY for server access, monitoring, and troubleshooting.
- Generating daily IVR call count reports and maintaining accurate logs.
- Supporting multiple client servers and assisting in server OS installation.
- Collaborating with L2, L3 team members to ensure issue escalation and smooth operation across shifts.
Education
B.E in Electronics and Communication Engineering – S. A. Engineering College (2021 – 2025)
Higher Secondary School – Periyar Matriculation Higher Secondary School (2020 – 2021)
Secondary School Leaving Certificate – Periyar Matriculation Higher Secondary School (2018 – 2019)
