Noothalapati Anil

Result-oriented System Engineer with over 3 years of experience in IT Operations, specializing in Network Operations (NOC), infrastructure debugging, troubleshooting, and Azure Administration. Proven track record including 1 year of dedicated experience in Major Incident Management (MIM) and Event Management following ITIL frameworks. Adept at coordinating cross-functional teams during critical business outages, documenting high-quality SOPs, and driving root-cause analysis to ensure high availability and operational resilience.

System Engineer | IT Operations & NOC

Major Incident & Event Management and Network & Infrastructure Operations

• Command & Control: Lead high-priority and critical incident bridge calls, coordinating actively with infrastructure teams and stakeholders to resolve major business outages within strict agreed SLAs.
• Stakeholder Communication: Manage executive crisis communication, drafting and rolling out timely updates and business impact assessment notifications during critical incidents.
• Problem Management: Initiate, track, and drive Root Cause Analysis (RCA) lifecycles for major incidents to eliminate recurring issues and optimize long-term infrastructure stability.
• Queue Management: Proactively monitor the Production Environment Incident Dashboard to identify, triage, and efficiently assign incoming incidents based on severity and business impact.
• 24/7 Monitoring: Provide round-the-clock infrastructure monitoring and first-level health checks across servers and localized data centers using NNMi and SCOM to ensure uninterrupted functioning.
• Network Troubleshooting: Oversee global WAN/LAN networks, manage routers, switches, and access points, and regulate overall bandwidth utilization to mitigate potential bottlenecks.
• Vendor Management: Collaborate closely with third-party ISPs and telecom vendors to quickly resolve MPLS latency issues and packet drops, and validate incoming infrastructure changes.
• Access & Identity Management: Administer Active Directory workflows to create/manage users and implement robust Role-Based Access Control (RBAC). Handle internal DNS routing and configuration requests.
• Documentation: Created and successfully maintained multiple Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles to streamline operational alert-handling workflows.
• Training & Mentorship: Conducted technical training sessions on ServiceNow ITSM processes (Incident and Request modules) and daily operations for onboarding team members.

Bachelor of Technology - B.Tech - Narasaraopeta Engineering College (2018 - 2021)