Kokila Sg

I intended to build a career and obtain a position in an interactive organization having a global vision and constructive workplace that utilizes my skills, encourages creativity & offers an opportunity to learn & develop, where demonstrated skills can be translated into improvement and profitability towards the growth of the organization and also my career through perseverance, dedication, confidence and discipline.

Assistant Manager (Operations) - HDFC Bank Ltd.

(2023-02)

• Gold loan disbursement, personal loan disbursement OVD (official valued documents) RL QC Retail loans documents checking CD indexing, consumer durable loans documents verification
• Handling the AML alerts in the TAT
• Developing, Managing and expanding customer relationships by providing a service on time.
• Handling the policy companies and notice on the TAT.
• Preparation for AML KYC examination.
• Checking daily wise audit alerts and clearing in the TAT.
• Handling the customer who walks in to branch for EDD and CDD case and collecting the proper documentation and notice the transaction of the account and clearing the cases
• Handling the audit reports and controlling the audit errors at the branch.
• Handling the CRM on a daily basis and content the customers.
• Training and co-coordinating with Team members for new processes or projects.
• Wholesale Banking Operations, Loan Proposal Under writing, MIS Reporting, Operation Management, Internal Audit, Risk Management, Client Relationship Management & Vendor Management

MCom - Bangalore University (2012)

BCom - Bangalore University (2010)

PUC - Karnataka Board (2007)

SSLC - Karnataka Board (2005)