Komal Dahiwale

Results-driven Operations & Team Management Professional with over 10 years of experience in operations, customer success, and service delivery. Proven track record in leading high-performance teams, reducing escalation resolution times, and optimizing workflows in fast-paced, global environments. Adept at managing end-to-end client lifecycles and maintaining high customer satisfaction (CSAT) scores.

Highly skilled in remote collaboration and stakeholder management, currently available for immediate global remote opportunities.

Operational Design Manager - Decorpot

(2025-09 - 2026-01)

• Lead and mentor a hybrid team of 10+ members across multiple locations, ensuring alignment and trust.
• Centralized high-priority issue resolution, reducing critical case resolution time by 35% and repeat escalations by 25%.
• Improved overall workflow efficiency by 30% through the implementation of structured communication and tracking protocols.
• Streamlined coordination across design, tech, and vendor teams via a central dashboard, significantly reducing resolution delays.

Community & Customer Experience Manager - HomeLane

(2024-12 - 2025-09)

• Elevated customer satisfaction (CSAT) scores by 40% through enhanced communication frameworks and feedback systems.
• Managed high-volume omnichannel customer interactions across email, chat, and voice platforms.
• Boosted team productivity by 25% through structured coaching and mentoring of 8 team members.
• Optimized service recovery protocols, increasing first-contact resolution rates to 85%.

Business Manager – Service Operations - Livspace

(2023-09 - 2024-11)

• Managed end-to-end client lifecycles for design operations, maintaining a consistent 95%+ client satisfaction rate.
• Handled a service portfolio contributing ₹1 Cr in monthly recurring business through relationship management.
• Directed a team of 6 service professionals, implementing metrics that improved client retention by 30%.

Territory Associate Manager - Livspace

(2021-02 - 2022-12)

• Served as the primary point for escalation, successfully resolving 80% of client issues within 48 hours.
• Established and monitored operational KPIs, achieving over 80% compliance with service level agreements (SLAs).

Service Delivery Partner - HomeLane

(2020-03 - 2021-01)

Managed full-cycle service delivery for up to 8 concurrent clients with 98% satisfaction

Architect - Tandon Urban Solution

(2018-10 - 2019-02)

Lead design coordination and project management for residential projects

Junior Architect - Panorama Architect

(2015-11 - 2018-03)

Design planning and vendor management

Bachelor of Architecture - Architecture - Sir J.J. College of Architecture, Mumbai (2011 - 2016)