Pari Savla

Results-driven Operations & Client Service Professional with 10+ years of experience in operations management, customer service, process improvement, administration, quality compliance, and team leadership within high-volume service environments. Proven expertise in managing end-to-end operational processes, handling escalations, driving SLA adherence, and leading cross-functional teams across multiple locations. Skilled in MIS reporting, stakeholder management, training & development, operational coordination, and process optimization.

Recognized for delivering operational excellence, improving workflow efficiency, and maintaining high service quality standards.

Assistant Manager – Operations at IDP Education India Pvt. Ltd. (2015-02 – Present)

• Manage end-to-end operations for Computer Delivered IELTS (CD IELTS) examinations, ensuring smooth execution across multiple operational centres.
• Lead and supervise a team of 15 associates across 4 centres, ensuring task completion within defined SLA and TAT timelines.
• Handle high-priority escalations, operational incidents, and customer concerns while ensuring timely resolution and enhanced service experience.
• Prepare and maintain daily MIS reports, operational dashboards, tracking sheets, and performance reports for management review and decision-making.
• Coordinate with examiner planning teams to ensure timely scheduling and seamless execution of speaking tests.
• Drive operational efficiency by identifying process gaps, implementing workflow improvements, and maintaining compliance standards.
• Conduct team performance monitoring, mentoring, and training initiatives to improve productivity, accountability, and service quality.
• Ensure adherence to operational procedures, documentation standards, quality benchmarks, and compliance protocols across all centres.
• Manage backend administration, email communication, reporting, and operational coordination to support uninterrupted business operations.
• Consistently recognized for operational excellence, team coordination, and delivering high-quality service standards in fast-paced environments.

Master of Commerce in Commerce – Mumbai University

Certification in Jainology – Mumbai University