Komal Pol

12 years of technical experience as Functional tester and including 4.5+ years as Service Now Tester. Hands on experience on Service Now Functional testing, SIT and Regression testing, Manual testing, Functional/UI Testing, Web and Mobile Application/Browser Testing. Hands on experience on API testing.

Responsible for creating and executing test cases in Service Now and JIRA. Work with Automated Test Framework (ATF) for test automation. Responsible for planning tasks, ensuring schedule, effort adherence and on time delivery of project.

Willing to learn new technologies and work in different domains. Responsible to taking care of end-to-end Test management activities. Working with the onsite lead directly and following up on the open items requested from onsite daily.

Specialist Quality Engineering - LTM

(2022-01)

Responsible for Functional testing, automation Testing in ServiceNow focused on ITSM, HRSD, ITAM, ITOM, CSM , IRM module.

• Created and maintained test cases for ServiceNow workflows, UI actions , and client scripts.
• Automated regression test cases of 'Demand, Change, Problem, Incident and Knowledge Management Module, Service Catalog in ATF
• Validated forms, workflows, business rules, and UI policies.
• Test REST/SOAP integrations and API responses.
• Tested ServiceNow Modules: Incident, Problem, Change, Knowledge and Service Catalog and HRSD, ITAM, ITOM, Reports and Dashboards, IRM.
• Hands on experience testing ServiceNow Platform upgrades.
• Validated ServiceNow upgrades and patches in pre-production environments.
• Worked closely with developers, business analysts, and product owners in Agile Sprints.
• Participated in daily standups, DRB's, sprint planning and retrospective.
• Understanding and analyzing the requirements and writing test scripts.
• Logged and tracked defects in JIRA and ServiceNow, ensuring timely resolution.
• Conducted APT testing using Postman for RESTful services integrated with ServiceNow.
• Responsible for taking care of end-to-end Test management activities.
• Responsible to perform root cause Analysis to identify the issues in the project.

Senior Consultant - Capgemini

(2019-04 - 2022-01)

• Responsible for Functional testing, Manual Testing and Automation testing
• Responsible for Accessibility testing, Integration Testing, Sanity Testing.
• Defining scope of testing within the context of each release/delivery.
• Responsible for writing test cases and peer review of test cases.
• Responsible for taking care of end-to-end Test management activities.
• Analyzing user stories and use cases, requirements for validity and feasibility.
• Building up and leading the Testing Team to the success of project
• Responsible to create and publish defect reports to onsite test lead and development team.
• Deploying and managing resources of testing.
• Working closely with development team for resolving the bugs.
• Checking logs in Charles.
• Partitioning in scrum planning, retrospective meeting.
• Hands on experience in Selenium Web-driver.
• Responsible for preparation of automation scripts for the regression modules using Open Test, Squish, Selenium.

Test Engineering Analyst - Accenture

(2016-11 - 2019-03)

• Identifying / logging Defects and retesting to closure using standard project management approach.
• Providing IPT support to Internal and external onshore and offshore teams have up-to-date and precise information by providing strong communication support.
• Responsible to perform root cause Analysis to identify the issues in the project.
• Create both automated and manual tests and maintain existing test suites.
• Testing web service using SOAP UI and POSTMAN as part of API testing.
• Execution and following the client requirements for the system
• Coordinated with developers / Third party vendors for defect triage.
• Hands on experience in Selenium using JAVA.
• Adding and updating automation scripts in Selenium.
• Creating & executing scripts with Cucumber framework.

Trainee - Datamatics

(2014-06 - 2016-11)

• Identifying / logging Defects and retesting to closure using standard project management approach.
• Providing IPT support to Internal and external onshore and offshore teams have up-to-date and precise information by providing strong communication support.
• Hands on experience creating manual tests and maintain existing test suites.
• Testing web service using SOAP UI and POSTMAN as part of API testing.
• Execution and following the client requirements for the system

Bachelor's - Computer Science - Mumbai University (2010 - 2013)

H.S.C. - Maharashtra Board (2010-02)

S.S.C. - Maharashtra Board (2008-03)