Komal Shadija

MBA-qualified banking professional with 7+ years of experience across banking operations, stakeholder management, regulatory compliance, and cross-functional coordination. Track record of driving initiatives from planning through execution — including formal risk and dependency tracking, escalation resolution, and status reporting to senior stakeholders — across premium banking portfolios and, most recently, an independently led business set-up project covering banking registration, compliance, and operational go-live.

Google Project Management Professional

Certificate holder with working exposure to Agile, Scrum, and business analysis practices, seeking to bring banking-domain depth into project coordination and PMO-oriented roles within banking transformation.

Project Coordinator (Freelance) at Blue Vista Forex (2025-10 – Present)

• Lead a business set-up project end-to-end — from planning and banking/regulatory registration through to operational execution and go-live — with full ownership of scope, timeline, and delivery.
• Manage all banking account opening and compliance registration requirements directly with banking partners, ensuring accurate documentation and adherence to regulatory requirements at each stage.
• Coordinate across banking, compliance, and operational workstreams, sequencing dependencies to keep the project moving from setup through to live execution as sole owner of delivery.
• Apply structured planning and milestone tracking (drawing on Google PM Professional Certificate training) to move the project from concept to execution.

Branch Sales Manager (Account Lead) at Axis Bank (2025-04 – 2025-10)

• Owned the post-sale lifecycle and ongoing engagement for a high-value portfolio of premium banking clients, ensuring smooth onboarding and adoption.
• Served as a calm, credible presence during critical client escalations, troubleshooting operational blockers and reassuring accounts with clear, structured context.
• Structured and ran regular check-ins and operational reviews with senior client stakeholders to maintain alignment and keep delivery on track.
• Maintained formal risk and issue logs, tracking dependencies across operations and backend business teams and reporting status to senior stakeholders.
• Coordinated closely with operations and backend business teams, translating client feedback into prioritized input to optimize system workflows.

Branch Sales Manager (Portfolio Coordinator) at AU Small Finance Bank (2023-10 – 2025-04)

• Managed the complete end-to-end relationship lifecycle, actively monitoring account health metrics to maximize client engagement and long-term portfolio retention.
• Analyzed customer workflows and operational pain points to design customized solutions and optimized banking processes where standard guides were absent.
• Identified early signals of client expansion needs or friction points, routing insights to senior management to improve service delivery practices.
• Developed data-driven documentation and presentations for leadership reviews, reinforcing trust and strategic account alignment.

Relationship Manager (Banking Portfolio Specialist) at DCB Bank (2021-12 – 2023-10)

• Tracked, monitored, and retained a portfolio of 100+ high-value corporate and individual banking accounts with rigorous attention to detail.
• Deep-dived into client risks and technical blockers using management tools, translating complex financial and operational realities into clear inputs for internal partners.
• Collected and organized operational data to conduct structured reviews, proactively predicting account health trends and mitigating churn risk.

Senior Officer at India Infoline Finance Ltd (IIFL) (2021-02 – 2021-11)

• Supervised end-to-end client onboarding and account engagement workflows, tracking deliverables against tight deadlines to build account trust.
• Produced clear health reports and operational milestone documentation for senior stakeholders, maintaining high engagement across accounts.

Finance & Credit Executive at Shree Ishwar Finance (2018-02 – 2020-10)

• Managed a high-volume client pipeline by thoroughly understanding operational workflows, exceeding onboarding and relationship targets by 20–50%.

MBA in Finance & Marketing – ISBM University

BBA in Bachelor of Business Administration – Pt. Ravishankar Shukla University, Raipur