Krishna Kant Tiwari

To secure a challenging position as a Sales Engineer where I can leverage my experience in customer support, technical sales, and problem-solving to drive business growth and client satisfaction. I aim to utilize my skills in identifying client needs, providing tailored solutions, and managing key accounts to contribute effectively to the organization's success while continuously improving my professional capabilities.

Sales Engineer - Neptunus Power Plant Services Pvt Ltd

(2025-01)

• Successfully managed high-value client accounts, consistently achieving and surpassing quarterly revenue goals while maintaining strong profit margins and fostering long term client relationships.
• Conducted detailed catalog reviews to accurately match part numbers with item codes, ensuring error-free order processing and efficient fulfillment.
• Resolved customer inquiries with a solutions-oriented approach throughout the sales process, leading to increased satisfaction, repeat business, and timely issue resolution.
• Utilized CRM systems to manage client pipelines, document interactions, and personalize communication strategies— boosting engagement and sales conversion rates.
• Guided customers through product selection and installation ensuring satisfaction.
• Applied Management Information Systems (MIS) to track key performance indicators (KPIs), analyze sales data, and support strategic planning for process optimization.

Customer Support Engineer - Neptunus Power Plant Services Pvt Ltd

(2023-10 - 2024-12)

• Created and submitted quotations, reviewed purchase orders, and submitted proforma invoices to customers based on purchase order terms, ensuring efficient commercial processing.
• Ensured advance collections within 2 weeks, improving working capital efficiency.
• From Apr 2024 onwards, took on additional sales responsibilities, including achieving quarterly order bookings of ₹5 Cr from specific key customers.
• Provided technical-commercial support by identifying correct part numbers from catalogs when customers lacked references, reducing turnaround time and improving client satisfaction.

Sales and Support Engineer - Perceivestar India Pvt Ltd - Navi Mumbai

(2022-07 - 2023-09)

• Installed Automatic X-Ray Film Processors ensuring correct setup.
• Provided technical support & successfully conducted Demonstration on Ultrasonic Thickness Gauges, Ferrite Meters, Borescopes, UT Probes, etc.
• Assisted clients with product features, demonstrations, and technical training.
• Maintained customer data and interactions in CRM.
• Delivered tailored solutions leading to successful conversions and client satisfaction.

B.Tech - Mechanical Engineering - Dr. APJ Abdul Kalam Technical University, Lucknow (2020)

XII - Science & Mathematics - U.P. Board (2014)

X - Science - U.P. Board (2012)