Krishna SIngh

Detail-oriented and client-focused professional with 3+ years of experience in client servicing, operational support, MIS reporting, stakeholder coordination, and issue resolution. Experienced in handling client communication, escalation management, service coordination, and reporting activities in large-scale government projects. Proficient in MS Excel, documentation, and cross-functional coordination with strong communication and problem-solving skills.

Adept at maintaining client relationships, ensuring smooth operations, and supporting process improvement initiatives.

Training Manager at Plus91 Technologies Pvt Ltd (2025-12 – Present)

• Coordinating with government departments, healthcare facilities, and internal teams for smooth project operations.
• Handling client queries, issue escalations, and service-related coordination activities.
• Preparing MIS reports, project reports, and usage tracking reports using MS Excel.
• Maintaining regular communication with stakeholders for updates, feedback, and operational support.
• Supporting process improvement initiatives and operational efficiency.
• Conducting training sessions for users and district teams on software implementation and updates.

Trainer at Plus91 Technologies Pvt Ltd (2024-11 – 2025-11)

• Managed operational coordination and user support activities for the BHAVYA Project.
• Assisted clients and users in resolving operational and application-related issues.
• Maintained reporting, documentation, and stakeholder communication for project activities.

Jr. Trainer at Plus91 Technologies Pvt Ltd (2022-11 – 2024-10)

• Conducted training and client support sessions for healthcare professionals across Bihar.
• Coordinated with CS, DPM, DCM, and DM&EO officials for implementation support and issue resolution.
• Trained 1,800+ healthcare professionals and 150+ ASHA facilitators on digital healthcare applications.
• Supported operational workflows, user handling, and service delivery activities.

B.A (Eng Hons.) in English Honours – Lalit Narayan Mithila University, Darbhanga (2020)

Intermediate (I.A) – Bihar School Examination Board, Patna (2017)

Matriculation – Bihar School Examination Board, Patna (2015)