Krishnaveni S
Customer support associate
Talent
ChennaiMember since April 17, 2026
Written communicationCustomer handlingProblem solvingAttention to detailTime Management
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Written communicationCustomer handlingProblem solvingAttention to detailTime Management
About
Motivated graduate with experience in non-voice customer support handling international customer chat queries. Skilled in understanding customer concerns, providing clear written guidance and following process guidelines accurately. Known for patience, attention to detail and maintaining quality while handling multiple chats
Experience
Customer Support Associate (Non Voice Chat Process) at Sutherland Global Services (2025-06 – 2026-01)
Provided real-time chat support to international customers, resolved service and account-related queries efficiently, and maintained SLA timelines while handling multiple chats.
- Provided real-time chat support to international customers
- Resolved service and account-related queries efficiently
- Provided written troubleshooting guidance
- Documented cases and followed process guidelines
- Managed multiple chats while meeting SLA timelines
Education
BA in English Literature – Vidhya Sagar Women's College (2022 – 2025)
Skills
Customer support associate
