Kritika Rastogi

Salesforce Developer with 4 years of experience building and supporting Salesforce applications across the full development lifecycle. Hands-on with Apex (classes, triggers, test classes), Lightning Web Components, Visualforce, and declarative configuration. Strong record of root-cause analysis on production systems, including debugging Apex, analysing logs, and resolving complex configuration and integration issues at scale (2,000-plus cases).

Skilled at translating business requirements into scalable, well-tested solutions and collaborating with Python and Snowflake backend teams on integrated pipelines.

Senior Software Engineer, Salesforce Developer - Axtria - Salesforce Product (R&D) Team

(2022-06)

• Design and develop custom Salesforce solutions using Apex classes, triggers, and Visualforce pages for the company's flagship Salesforce product.
• Build and enhance Lightning components and backend Apex logic to improve front-end performance and deliver new product capabilities.
• Write Apex test classes to maintain code coverage and ensure stable, deployable releases.
• Perform end-to-end root-cause analysis on production issues by enabling and analysing debug logs, tracing exceptions, and reviewing Apex and configuration dependencies.
• Resolved 2,000-plus issues spanning Apex errors, governor-limit exceptions, data discrepancies, and integration failures.
• Collaborate with Python and SQL or Snowflake backend teams to bridge Salesforce front-end with backend data pipelines, and deploy releases via Change Sets, VS Code (SFDX), and Git or Bitbucket.
• Promoted from Software Engineer to Senior Software Engineer in April 2025 for consistent delivery and technical ownership.

Software Analyst - Accenture - Client: H&M

(2019-09 - 2022-06)

• Provided production support and issue resolution for the H&M e-commerce platform, ensuring high availability and uptime.
• Investigated and resolved tickets related to configuration and integration issues, validating fixes in lower environments with the development team.
• Used Dynatrace and Splunk for proactive monitoring and alert analysis, reducing incident response time by 25 percent.
• Joined as Associate and promoted to Software Analyst in November 2021.

B.Tech - Computer Science - Banasthali Vidyapith